Apps Administrator I

This position will provide technical computer support, including problem solving, tracking, and issue resolution. The position will include application administration support across LabCorp Business Units in coordination with multiple Computer Application Support/Application Administrator positions. This Application Administrator will be part of the Global Facilities Technology Application Administrator group. Duties are assigned below to AA or designee.

Essential Job Duties: 

• The position will function on a regional level and global level
• Act as an application SME resource for end users
• Provide technical troubleshooting support and issue resolution for assigned computer applications and associated instruments
• Lead and co-ordinate resolution to technical and business process issues as related to assigned computer applications
• Influence System Lifecycle Specialists on a regular basis to ensure smooth and appropriate transition of new computer applications.
• Lead business meetings where appropriate to ensure business user’s needs are being met.
• Document discussions, issues, recommendations, and resolutions related to supported applications
• Communicate technical issues and resolutions with users and share information with the Business Unit
• Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements
• Responsible for training or confirming training of users in assigned computer systems
• Work with users to fine tune functionality
• Optimize business processes and application functionality
• Work with users to expand deployment of applications to other departments and business units
• Assists Manager with process to ensure a coordinated and unified approach for all managed applications
• Perform other related duties as assigned

Regulatory Focused

• Manage user access to the application including addition, modification, review, and removal of accounts as appropriate
• Perform periodic reviews of user access
• Establish, track, and maintain errors and performance in change control forms and logs
• Provide application documentation for client and regulatory audits
• Ensure responses to audit findings are completed as assigned by IT Compliance
• Validate and perform user testing including the process design tests to challenge the software, and documenting results/installations as required by GLPs and/or SOPs
• Write, approve, and perform qualification and other testing required to ensure application functionality
• Archive validation documentation
• Create, manage, and archive application documentation and data
• Work with users to generate and review Application SOP’s
• Work with users to create, review, and update application user manual(s) and System Usability Documents (SUD)

IT Focused

• Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff.
• Manage escalation of technical issues to IT
• Manage escalation …