Apprenticeship Manager

Apprenticeship Manager

Serco Skills and Training Services

Home Based, 37 Hours per week, Permanent

£47,000 - £50,000 +Benefits 

At Serco, our ambition is to impact a better future. This ambition alongside the needs of government, authorities, communities, businesses, and citizens has seen us invest to create a best-in-class skills and training business. With new funding streams and an ever-increased government commitment to adult learning and apprenticeships, skills and training is a key investment priority for Serco in the UK.

We aim to not just be a best-in-class training provider but to also provide renowned services and solutions from the wider Serco in supporting our partners and training providers to deliver their priorities and achieve their goals. Serco Skills and Training Services (STS) was formed in October 2023 to provide high quality government funded and commercial training solutions, and services to government departments, authorities, employers, and citizens.

Serco Skills and Training Services (STS) provide vocational training to external customers and learners, funded through the apprenticeship levy or commercially. 

The primary responsibilities will be to guide and support learners through every stage of their apprenticeship.  In particular, the role holder will coach apprentices in the skills and behaviours required for school-based apprenticeships up to level 6, via a blended learning approach which includes face to face and online engagement with apprentices. 

We are currently recruiting for an Apprenticeship Manager who will be part of the STS Delivery Operations team and will manage all aspects of planning, mobilisation and delivery of Apprenticeship training.

Key Accountabilities  

• Management of Serco Degree Apprenticeships and Apprenticeship programmes and Teams to meet operational, ESFA and Ofsted quality and compliance targets.
• Manage the design of adult education and apprenticeship programmes for the Education Sector, working with the contracts team to ensure programmes meet demand, are financially viable, and meet Ofsted and awarding body requirements.
• Manage the development of learning and delivery materials for programmes within the Adult and apprenticeship offer, working with the Continuous Improvement Team, Funding Registry and Governance, and internal and/or third-party product development where relevant.
• Management of safeguarding, prevent and learner welfare.
• To work with colleagues in STS delivery in developing the culture, systems, processes and skills necessary to embed a customer and learner approach to training and service delivery.
• Operational management of tutors and coaches in the support of the delivery of apprenticeship courses, contributing to planning and policy formation, implementation and evaluation.
• Liaising with our partner organisations, develop and maintain the project plan for the adult and apprenticeship courses.
• Review monthly data for the apprenticeship courses to support, performance and management against the agreed programme kpi’s, forecasting and accountability.
• Support the apprenticeship, courses marketing strategy so that take up is in line with the Delivery Plan.
• Manage change to the adult and apprenticeship courses or their delivery.
• Manage the performance and motivation of individuals within the team, supporting learning and development of direct reports to improve performance and job satisfaction and ensuring that Serco values are embedded through the implementation of effective performance management processes and that this is evidenced through provider feedback and the annual Serco Viewpoint staff survey.

What you need to do the role?

• Experience of managing both Degree Apprenticeships and Apprenticeship programmes and Teams at Ofsted grade 2 as a minimum
• Minimum L5 Diploma in Education and training (or equivalent)
• IQA qualification
• Experience of studying at level 6 or above
• Experience of designing and delivering adult vocational programmes for the education sector, including experience of working within a regulated quality environment (OFSTED, awarding bodies etc)
• Experience of working under pressure to meet customer expectations.
• Excellent planning and organisational skills
• Commitment to personal development and learning
• Manage own workload, anticipate and escalate issues as they arise and thrive under pressure.
• Effective research skills.

Skills and Qualifications (Desirable)

• Relevant industry experience in the Education sector 
• Experience of studying at level 7

The ability to and experience of working within a regulated quality environment (OFSTED, awarding bodies, HEI, EPAO etc) is a critical part of this role. 

Serco Skills is committed to safeguarding and promoting the welfare of its learners and expects all staff to share this commitment; safeguarding includes supporting learners’ physical and psychological wellbeing. This role requires Baseline Personnel Security Standard (BPSS)

What we offer

• Up to 6% contributory pension scheme 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more 
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts 
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion  
• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work 
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.