Application Support Engineer (UK-Backshift) - Edinburgh or Remote, UK, Scotland, United Kingdom

About us

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements with ease.

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 15 countries across four continents. Our target customers are global firms, international networks, and large nationwide or regional organisations, if they are big enough to have the challenges that Dayshape can solve.

As a company, we live our values every day, and we are committed to making sure our friendly and inclusive environment grows with us.

Why we’re hiring

Despite being a small company, our customers include some of the world’s largest professional services firms and we’re now supporting customers across multiple time zones. We’re looking for a new person to join the team on the late shift (see working details below) to support the growing customer base in North America. 

Our customers each have thousands of users, who are looked after by their own internal support teams for 1st line issues. However, the more complex stuff comes to us, and that's where you come in.

What you’ll do

• Review support tickets (including reviewing logs) and prepare them for software engineers to fix, when needed
• Manage tickets in Freshdesk, raising comprehensive JIRA tickets to engage engineers
• Resolve tickets directly when …