Application Support Engineer

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

The Application Support Engineer will be a dynamic, high integrity individual with superior technical skills who is an adaptable and innovative team player and enjoys being part of a highly collaborative, service-focused team. Responsible for providing top tier support for applications used by the organization and engaging with multiple departments to ensure the best experience possible for clients and internal users. Responsible for understanding complex Line of Business applications end to end, their usage, interdependencies and complexities. 

What will this person do?

• Collaborate with IT, business stakeholders and end users to holistically design and own support for the Line of Business applications.
• Proactively look for ways to improve uptime, alerting, and efficiencies of systems.
• Provide high-level escalation support to colleagues across the organization for applications and complex process implementation.
• Write and distribute communication relating to system outages, patch\upgrade notices and new feature documentation.
• Coordinate across multiple departments on software patching and upgrades to ensure client success.
• Consult with department managers on high-level initiatives and\or application changes to ensure minimal business impact while still providing the best client experience possible.
• Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications.
• Identify and recommend product customizations, enhancements or work-around(s) to meet business requirements.
• Author all standard documentation as well as specifications for both functional and technical requirements.
• Design and build client IaaS systems to enable self-service of eDiscovery applications.
• Develop and sustain relationships with clients and 3rd party vendors.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Bring your passion and together we will shine. It would also be great if you have the following:

• Bachelor’s degree in computer science, related field or comparable job experience preferred
• Requires 2 - 4 years of experience in Engineering, Technology or similar function
• Strong knowledge of commonly used eDiscovery tools including but not limited to: Relativity, Brainspace, Nuix and Ecapture

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