Application Support Engineer

About Us

Veridos is a global leader in integrated identity solutions, trusted by governments, organizations, businesses, and regional authorities worldwide. Our extensive portfolio includes driver license solutions, health cards, ID cards, passports, facial recognition solutions, barcode and magnetic stripe forensic readers, and technological consultancy for producing forgery-proof documents. We offer a comprehensive range of identity solutions at all levels, catering to various needs across the globe.

Job Summary

As an Application Support Engineer, you will work closely with internal teams and external customers to provide technical support, troubleshoot issues, and manage software deployments. You will be involved throughout the entire software lifecycle, including requirements analysis, functional and technical design, coding, configuration, testing, deployment, and ongoing support. Your primary goal is to maintain stable, secure application environments that meet clients' business needs. This is a remote position requiring occasional on-site travel. 

Primary Responsibilities

Software & System Support

• Diagnose, troubleshoot, and resolve software, network, hardware, and OS-related issues affecting applications.
• Provide 2nd and 3rd level support for enterprise applications and related systems, ensuring rapid and effective issue resolution.
• Work closely with system administrators, developers, and IT support teams to address complex technical problems.
• Implement monitoring tools and alerting mechanisms to proactively detect system performance issues.
• Maintain detailed documentation of troubleshooting steps, resolutions, and known issues for knowledge sharing and future reference.

Software Deployment & Release Management

• Oversee the end-to-end software release process, including versioning, packaging, testing, and deployment.
• Leverage automation tools and CI/CD pipelines to streamline software releases, ensure deployment stability, and implement rollback strategies as needed.
• Develop and maintain software release notes and user documentation for internal and client use.
• Work closely with QA teams, developers, and DevOps engineers to streamline deployment workflows.
• Ensure all software changes comply with change management policies and regulatory requirements.
• Coordinate post-deployment validation to confirm stability and mitigate any issues.

Technical Configuration & Development

• Configure commercial applications, including image capturing, facial recognition, and SQL/NoSQL databases, to meet business and technical requirements.
• Support software customization and enhancement through scripting and minor development tasks as needed.
• Troubleshoot web-based applications hosted in IIS and Windows Server environments.
• Assist in data migration, transformation, and integration tasks when implementing or upgrading software.
• Collaborate with development teams to identify areas for automation …