Application Specialist - 6-Month Contract

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide 1st and 2nd level support, as appropriate, ensuring ITIL incident, problem and change management practices are followed, and Service Level Agreements are met.

• Lead the investigation of incidents and problems, and identify solutions by working closely with business users, development team, infrastructure team and external vendors

• Ensure that workarounds/solutions are identified for the problems, so that the impact to the business is reduced.

• Ensure ITIL change and release management practices are followed when promoting code to the production environment

• Design, develop and implement industry best practices to minimize risks related to ERP, CRM, Web Servers, FTP server\Portals and enterprise Healthcare Solutions.

• Create and update documentation and process flows related to existing and new systems when designing new solutions, and when updating existing solutions.

• Review and assess the feasibility of applying vendor supplied application patches to determine the value and risk of making the change. Recommend application maintenance and support plan.

• Lead the deployment of application patches working closely with vendors, internal development, QA and infrastructure teams

• Define technology road map for supported systems and be the designated SME for application technology upgrade projects

• Lead technical planning for application maintenance, support and new capability projects based on application and project requirements. Research for potential solutions based on project needs

• Perform systems acceptance \ integration testing based on project needs, work closely with QA team as required

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Computer Science Degree or Bachelor’s Degree
• 5 to 8 years of experience in a similar role
• Experience working with ERP systems (Finance, warehouse and procurement modules), Web Technologies (IIS, SSL, .NET), pharmacy and health care systems, CRM solutions and other systems
• Working familiarity with Microsoft SQL Server, Windows Servers
• Experience in working with EDI would be an asset
• Proven analytical and problem solving skills
• Proven testing and documentation skills

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained …