Application Product Support Analyst I

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know:

Are you FIS?

As an ImageCentre Functional Support Analyst you will support application software that is delivered on time and within budget

You will work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

About the role:

Provides application technical software support in a Windows server COM/client OCX architecture with data stored in an Oracle SQL database.

• Creates logic or analyzes and modifies logic in existing production applications.

• tests, debugs, documents, implements, and maintains existing installations.

• Maintains, tests, and integrates application components.

• Makes recommendations towards the development of new code or reuse of existing code

• Ensures system improvements are successfully implemented.

• Demonstrates an understanding of FIS systems and the financial services industry.

• Analyzes requirements and translates business requirements into production instance.

• Writes technical specifications and other forms of documentation.

• Suggests technical alternatives and improves/streamlines processes and systems.

• Manages ticket queue of reported client issues and updates the client within required SLOs.

• May provide guidance to other technical professionals.

• Expand into HTML5 GUI environment running parallel.

• Hybrid client support/semi-technical role.

What you will need:

• Knowledge of client/product support ticketing systems (Service NOW CSM)

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent problem-solving, team and time management skills

• Is resourceful and proactive in gathering information and sharing ideas

Added bonus if you have:

• Oracle SQL

• Windows Server COM/Client OCX architecture

• Banking Operations/Deposit Operations

• Banking Technology

• Item Processing

What we offer you:
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $62,170.00 - $101,340.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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