Application Implementation Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

This position is responsible for setup and installation of technical systems and applications, primarily SAP S/4HANA, following NTT standard processes. The ideal candidate will leverage SAP experience and knowledge to create and enhance processes to optimize user experience and acknowledging feedback based on client experiences for product and process improvements. This role also includes support, upgrades, updates, configuration, and administration of SAP S/4HANA and addressing ticket escalations from our Tier 1 support while maintaining defined SLAs. This support includes the testing and troubleshooting of functionality of installed system applications (SAP S/4HANA and interfaced systems) and identifying and documenting technical issues that may require engineering input for resolution.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage and maintain the SAP S/4HANA landscape, including system upgrades, patches, and installations.
• Administer and maintain systems with a concentration in SAP’s FI, CO, MM, SD, and PS modules.
• Monitor system performance and proactively address any issues to ensure high availability and reliability.
• Configure, optimize, and document system configurations, settings, profiles, and parameters.
• Implement and manage security measures to protect data and applications.
• Control user access, authorization, and permissions using HR system integrations within SAP system.
• Ensure data quality is maintained within integrated systems.
• Recommend improvements and or new products to reduce costs, simplify the operational support.
• Prepare end-user, tier 1 support, and internal documentation for system processes and workflows.
• Support end users from tier 1 escalations in a timely manner.
• Collaborate with cross-functional teams to gather requirements, make system recommendations, and implement solutions.
• Assist in the technical preparation of business process workflows and procedures.
• Manage automated and manual test scripts/scenarios and assist clients in functional testing cycles.
• Deliver progress reports and participate actively as a project team member.
• Perform the project management role on smaller projects aligned with accepted project management principles.
• Provide training and support to end users, tier 1 support, and team members as needed.
• Support peers and teams in specific areas of a project, such as functional testing, application configuration, data migration.
• Participate in discussions around process design and configuration.

KNOWLEDGE, …