Application Analyst (Remote based in the US)

The Application Analyst will be a part of our dedicated team responsible for providing technical support and resolving application-related issues. The successful candidate will be responsible for delivering exceptional customer service, ensuring efficient incident management, and fostering collaboration within the team and with stakeholders. The Application Analyst will play a crucial role in maintaining and enhancing the performance, reliability, and availability of our organization's applications that consist of ACUO VNA, PS360, Merge iConnect, etc. 

Responsibilities:

• Incident Management and Troubleshooting:
  • Oversee the timely resolution of application-related incidents, utilizing problem-solving skills and technical expertise.
  • Prioritize and escalate issues as necessary, ensuring effective communication and collaboration across teams.
  • Monitor and analyze incident trends, identifying underlying causes and implementing preventive measures.
• Customer Service and Stakeholder Engagement:
  • Maintain relationships and act as a liaison between corporate IT/IS teams and key stakeholders, including end-users, market IS leadership, business owners, and development partners.
  • Ensure exceptional customer service by providing timely and accurate updates, managing expectations, and resolving issues efficiently. 
  • Act as a point of escalation for complex or high-priority incidents, ensuring proper communication and resolution.
• Process Improvement and Documentation:
  • Drive value-added services by continuously identifying opportunities for efficiency gains and automations.
  • Develop and maintain comprehensive documentation, including support procedures, knowledge base articles, and troubleshooting guides.
  • Collaborate with cross-functional teams to drive application improvements and implement best practices.
• Incident Reporting and Analysis:
  • Generate reports and metrics on incident trends, response times, and service level agreements (SLAs).
  • Participate in root cause analysis for major incidents, identifying systemic issues and coordinating with relevant teams for resolution.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field or other equivalent knowledge and experience.
• Strong technical knowledge of application support processes, incident management, and troubleshooting methodologies.
• Excellent communication skills, both verbal and written, can effectively interact with diverse stakeholders.
• Strong analytical and problem-solving abilities, with a focus on driving continuous improvement.
• Ability to work well under pressure, manage competing priorities, and meet deadlines.

Please note: The above job description is a general outline of responsibilities and qualifications and may be subject to adjustments based on organizational needs.

Compensation: 

• Pay:  $66,768 - $106,704 annually. Compensation depends on location, qualifications, and experience.
• Staff level positions may be eligible for sign-on and relocation bonuses.

Benefits:

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, life, AD&D and business travel insurance
• Paid time off (vacation & sick leave) 
• Discretionary 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.  If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.  If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.