Application Analyst, Outpatient Technology Services

General information

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Job Title Application Analyst, Outpatient Technology Services Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements POSITION SUMMARYRadiology Partners’ Regional Services team is seeking an Application Support Analyst II who is responsible for the day-to-day operation of the PACS/RIS equipment including image workflow, archiving, auto-routing, pre-fetching and other related activities.  The Application Support Analyst II provides accurate and timely support services for specified systems and troubleshoots problems. The Application Support Analyst plays a role in image data transfer, application system maintenance and application upgrades.
WHO WE ARE AND WHAT WE DORadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.   
WHY RADIOLOGY PARTNERS AND/OR DEPARTMENT:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
• 100% remote role with a collaborative team that is always ready to lend a hand
• Remote doesn’t mean alone, our team thrives on connection and mutual success
• RP is a 4 time recipient of Great Place to Work Certified 

POSITION DUTIES AND RESPONSIBILITIES

• Support with clinical go-lives, implementations, integrations and other RIS focused projects as needed.
• Participate in problem management, root cause analysis, and service improvement projects.
• Monitor and support application upgrades, capacity, and configuration changes, ensuring compliance with security and performance standards.
• Manage and resolve clinical application issues, including broken studies and system problems, within agreed SLAs.
• Provide support to end users, troubleshoot and solve application issues, and ensure smooth data flow through clinical systems.
• Document technical processes, gather user requirements, and assist with application testing, configuration, and implementation.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE 

• Two-year technology degree or equivalent experience preferred, with a background in technology support or technical roles.
• Radiology clinical systems knowledge is a must have.
• Experience with ticket management systems, incident/problem/request management, and Microsoft Office.
• Knowledge of clinical radiology workflows, DICOM protocol, PACS/RIS systems, and HIPAA security requirements.
• Strong customer service skills, with experience in data analysis, systems design, and application testing in an ITIL-based environment.

COMPENSATION The salary range for this position is $70K-$80K. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. 
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
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