Application Analyst III (Remote) – WUIT (Research Administration)
Remote - Missouri
Primary Duties & Responsibilities:
Planning & Analysis
- Partner with university stakeholders to understand key use-cases and requirements.
- Perform complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications.
- Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. Typically related to vendor provided application/system enhancements or new implementations.
Operational Support Activities
- Advise end users on application best practices and functionality on complex applications.
- Respond to and resolve complex incidents/requests submitted by customers utilizing critical thinking skills and system knowledge.
- Develop a comprehensive understanding of assigned applications.
- Create and maintain documentation related to services, solutions, and applications.
Intake, Release Management & Product Enhancement
- Plan, review, coordinate, and socialize impact of vendor-managed application upgrades for complex projects.
- Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained.
- Develop a comprehensive understanding of assigned applications.
- Support contract renewal and licensing activities as needed.
- Validate, test, and implement solutions, new features and functionality.
- Develop complex test plans as needed to ensure solutions identified will meet business requirements.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
- Remote position.
- Ability to travel to various on- and off-campus locations.
Physical Effort
- Typically sitting at a desk or table.
- Repetitive wrist, hand or finger movement.
Equipment
- Office equipment.
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications:
Work Experience:
Skills:
Driver's License:
Education:
Bachelor's degree - Computer Science
Certifications:
Work Experience:
Skills:
Business Solutions, Change Management, Contract Negotiations, Corporate Strategies, Critical Thinking, Customer Feedback Management, Data Flows, Debugging, Detail-Oriented, Digital Transformation, Editing Text, Educational Technology, Emergency Dispatch, Fundraising Management, IT Best Practices, Learning New Technologies, Learning QuicklyGradeG14Salary Range$75,200.00 - $128,800.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
AccommodationIf you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. ApplyJob Profile
Remote
Benefits/Perks10 recognized holidays Caregiver leave Competitive health insurance Competitive health insurance packages Flexible hours Forgivable home loan Forgivable home loan of up to $12,500 Free Metro transit U-Pass Health insurance Health insurance packages Metro transit U-Pass Professional development Remote position Remote work Retirement savings plan Sick time Up to 22 days of vacation Wellness challenges
Tasks- Application use case analysis
- Configuration and administration
- Documentation
- Documentation maintenance
- Incident resolution
- Other duties as assigned
- Vendor relationship management
Application analysis Change Management Computer Configuration Management Critical thinking Customer service Documentation Educational Technology Incident Management Insurance Learning new technologies Office Equipment Organization Quality Assurance Research Research administration Supervision Systems Analysis Test planning Vendor Management
Experience3 years
EducationBachelor's Bachelor's degree Business Computer Science Education
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9