Application Administrator (Remote)

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Application Administrator - ESOM Program 

Location: Remote 

Duration: 10-month contract - option to extend/convert 

Pay: $60,000-$70,000 hourly equivalent - benefits included 

Summary: 

The Application Administrator will be responsible for managing the ServiceNow platform, with a focus on collecting Hardware Asset Management requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support within the VA environment. The ideal candidate will have a strong understanding of IT Service Management (ITSM) processes and will be able to collaborate with stakeholders to deliver enhancements that improve platform functionality and efficiency.

Responsibilities:

• Work closely with the stakeholders and ServiceNow team to improve asset management processes to track hardware assets.
• Track the onboarding process and provide status updates.
• Develop and implement asset management plans according to the Implementation Plan.
• Perform regular asset audits, asset analysis, and inventory checks.
• Updating and maintaining asset databases.
• Ensure compliance with government regulations and industry standards.
• Coordinate with different departments to understand asset needs and software requirements.
• Analyze asset lifecycle and recommend improvements within the HAM and SAM instance

Requirements

• AA or 2-year technical school in Computer Science, Engineering, Math, Graduate of Technical School, or equivalent (4 years of additional relevant experience may be substituted for education)
• 5+ years of experience in ServiceNow administration, including implementation, configuration, and support.
• Strong analytical, problem-solving, and communication skills with sharp attention to detail.
• Communications:
  • Good communication and interpersonal skills.
  • Oral and written technical and non-technical to a variety of audiences
  • Present information and ideas so others will understand
  • Ability to respond clearly to questions.

Technical Skills:

• • Familiarity with ServiceNow administration and implementation across various ITSM modules especially HAM Pro & SAM Pro.
  • Hands-on experience with platform monitoring, troubleshooting, and system upgrades.
  • Ability to follow policies and procedures
  • Aptitude to address sensitive situations and positively resolve them.
  • Ability to obtain and maintain Public Trust Clearance.
  • Must be US Citizen or Green Card Holder.

Preferred Skills:

• ITIL Foundation certification
• Additional ServiceNow certifications (e.g., ITSM Implementation Specialist) are a plus
• Experience supporting a federal client, prior VA Experience is a plus.
• Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules.

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.