Answering Service Rep

About Us:

Responsive Answering Service is a U.S.-based contact center offering domestic and near-shore call center solutions. We specialize in inbound, outbound, and business process outsourcing services, seamlessly integrating with our customers’ businesses to deliver exceptional brand care. With a focus on high-quality standards and comprehensive training, we’re growing fast—and we want you to grow with us!

Key Responsibilities:

- Manage high call volumes from inbound phone traffic

- Follow company policies and procedures to handle calls efficiently and professionally

- Achieve member engagement targets by adhering to departmental guidelines

- Respond to customer complaints and resolve issues following company standards

- Multitask across several applications in a fast-paced environment

- Demonstrate excellent verbal and written communication skills

Requirements:

- Desktop or Laptop running Windows 11 or higher (no Chromebooks or MacBooks)

- Friendly, enthusiastic, and social personality

- Self-motivated with strong written communication skills

- Inbound call center experience (preferred)

Preferred Qualifications:

- High school diploma or GED

- 3+ years of customer service experience

Salary & Benefits:

- Pay: $13.00 - $14.00 per hour

- Health benefits after 90 days for full-time employees

- PTO for full-time employees

- 401K with matching contributions after 1 year of service

Schedule: Full-time or Part-Time

- Split shifts (e.g., Mon 6a-9a & 2p-6p)

- Evenings

- Weekends and holidays (required)

This is a Work-from-home job opportunity!