ANR - Helpdesk Specialist (AISG JDRS)

Alaska Northstar Resources (ANR) currently seeking a candidate to work as a remote, full time Helpdesk Analyst on the AISG program. The candidate must reside near (2-hour commute) of either Dayton, OH, or Montgomery, AL for possible onsite requirements. 

Candidate will be responsible for, but not limited to the following job duties:

• Supervises and/or coordinates and resolves activities of Helpdesk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems.
• Fields telephone calls and e-mail messages from customers seeking guidance on technical problems.
• Diagnoses the nature of problems.
• Assists customers through problem solving steps.
• Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel.

Candidate must be US Citizen

Candidate must reside/work remote within a 2-hour commute of Dayton, OH or Montgomery, AL

Candidate must have active DoD Secret Clearance or higher

Candidate must have 3+ years experience with the following:

• Working as a Helpdesk Technician
• Assisting users while providing good customer service
• Diagnosing and resolving issues.

Desired skills, knowledge, & experience (preferred, not required)

• High School Diploma
• Helpdesk escalation experience

About Alaska Northstar Resources (ANR)

Alaska Northstar Resources (ANR) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application.

Work Environment

Office environment. Requires ability to provide clear, concise, accurate and timely communication, both verbally and in writing (100%). Requires ability to interact professionally with co-workers, management, and client (100%). Occasional business travel may be required. Only requested and approved expenses will be covered by ANR.

EEO Statement

Alaska Northstar Resources (ANR) is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. ANR is an advocate of preferential hiring and professional development of qualified Shee Atiká Inc shareholders, their spouses and descendants, and Alaska Natives in accordance with Public Law 93-638.

For further information on our equal opportunity protections as part of the employment process, please see:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Accessibility
Alaska Northstar Resources (ANR) is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation ANR can provide to assist you in applying for one of our open positions. You may contact us by sending an email to SGS-HR@sheeatika.gov.

Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis.

Please be aware, scammers may try to impersonate our company by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If you’re unsure, please email sgs-hr@sheeatikagov.com with questions.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.