ANF - Subject Matter Expert II

Alaska Northstar Federal is currently seeking a Subject Matter Expert II to join our high-powered team for a long-term, fully remote opportunity supporting a DoD program with the US Air Force.

The Subject Matter Expert II will be responsible for, but not limited to, the following duties:

• Provides the knowledge and expertise in a specific subject, business area, software product, or technical area for a project or program.  
• Assures area of expertise or software product is clearly explained to others and serves as liaison within a department or function for questions and problems within the area of expertise. 
• Gives input into and executes user documentation and training materials.
• Provide personalized coaching sessions for users on Jira, Confluence, and Bitbucket, covering core functionalities and advanced features.
• Develop and deliver training materials, workshops, and tutorials to educate the user community on Atlassian best practices.
• Serve as the go-to expert for user questions and issues related to Jira, Confluence, and Bitbucket.
• Diagnose and troubleshoot common user challenges, offering practical solutions to enhance user experience.
• Develop and document best practices, workflows, and templates to promote effective use of the Atlassian tools.
• Work with teams to ensure tool configurations align with organizational processes and productivity goals.
• Encourage tool adoption by promoting new features, plugins, and enhancements that improve collaboration.
• Collect user feedback and identify areas for improvement, working with administrators to implement beneficial updates.
• Create and maintain comprehensive documentation, including quick reference guides and FAQs, to support self-service learning.
• Facilitate knowledge-sharing sessions within the user community to promote collaboration and efficient use of Atlassian tools.

Candidate minimum requirements

Candidate must be US Citizen

Candidate must have an active DoD Secret Clearance at minimum

Candidate must have 10+ years experience with the following: 

• Develop and deliver training on Atlassian tools for various user levels (e.g., senior leaders, divisions, CDTs, end users). 
• Tailor training materials based on the specific needs of different teams and users. 
• Designing learning paths and best practices for team collaboration using Atlassian tools 
• Configuring Jira workflows, boards, and issue tracking for Agile SDLC processes. 
• Team collaboration skills to work across departments and with Capability Delivery Teams (CDTs). 

Desired Knowledge, Skills, Abilities (not required)

• Bachelor's degree
• Proficiency in integrating Atlassian tools.

About ANF

Alaska Northstar Federal (ANF) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application.

EEO Statement

ANF is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. ANF is an advocate of preferential hiring and professional development of qualified Shee Atiká Inc shareholders, their spouses and descendants, and Alaska Natives in accordance with Public Law 93-638.

For further information on our equal opportunity protections as part of the employment process:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Accessibility

ANF is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation ANF can provide to assist you in applying for one of our open positions. You may contact us by sending an email to sgs-hr@sheeatikagov.com

Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis.

Please be aware, scammers may try to impersonate our company by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If you’re unsure, please email sgs-hr@sheeatikagov.com with questions.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.