Analyst, People Operations

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The People Operations team is responsible for providing frontline support to team members and people leaders with superior customer service through the People Team service delivery model. The team continually analyzes regular processes and data to bring solutions forward to enhance the team member experience. The Analyst, People Operations role will serve as an important member of the People Operations team by providing day-to-day assistance and support to team members related to and throughout the team member lifecycle.

**This role is 100% remote and can be based anywhere in the United States. Ideal candidate will sit in the central or eastern time zones**

MAJOR RESPONSIBILITIES

• Serve as the first point of contact for HR related inquiries from team members

• Deliver consistent, timely guidance and responses to team members with superior customer service via phone, email and chat. Leverage knowledge base and other available information to troubleshoot and resolve inquiries effectively.

• Investigate and thoroughly understand team member inquiries, identifying the root cause of their requests, gathering additional information as needed, and providing personalized, higher-touch support when required.

• Effectively partner with People Team counterparts as necessary to resolve team member inquiries and issues in a timely customer focused manner.

• Evaluate and process team member lifecycle events in HRIS system. Audit events to identify discrepancies and to provide corrected information.

• Manage key team member life cycle processes and process HR transactions including but not limited to:

• Worker’s Compensation administration, including initial report of incidents and coordinating claims with the insurance carrier.
• Unemployment Insurance administration, including initial response to state claims and requests for information.
• Requests for employment verifications. Redirect requests to vendor and/or provide verbal and written employment verifications. Complete public service loan forgiveness forms.

• Ensure personnel files conform to organizational data confidentiality and retention guidelines.

• Participate in special projects engaged in the establishment and implementation of new processes for the People Team.

• Perform miscellaneous job-related duties as assigned.

FORMAL KNOWLEDGE

• Bachelor’s degree in human resources or related field or 1-3 years of HR generalist/coordinator experience

• Demonstrated knowledge of principles and practices of Human Resources, as well as of local, state and federal employment laws

• Experience with ServiceNow and Workday preferred.

COMPETENCIES/SKILLS  

Demonstrates Talent Strategy Competencies:

• Balances stakeholders - Anticipates and balances the needs of multiple stakeholders.

• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Interpersonal savvy - Relates openly and comfortably with diverse groups of people.

• Values differences - Recognizes the value that different perspectives and cultures bring to an organization.

• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Organizational savvy - Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

• Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.

Other Skills:

• Knowledge of HR best practices and demonstrated success working as an HR representative. Ability to interpret and apply guidelines and procedures and deliver difficult messages professionally and in a manner aligned with policy and standard procedure.

• Well-developed verbal and written communication, interpersonal, analytical, decision-making, problem solving, project management, and customer service skills.

• Consistent ability to set and deliver against a work plan in a fast-paced environment, giving attention to detail even under high pressure situations.

• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues; able to maintain strict confidentiality.

• Ability to work effectively in a remote team environment.

• Strong records and database management skills.

• Ability to build relationships, foster a cooperative work environment, and build consensus with remote / geographically dispersed staff.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Work is normally performed in a typical interior/office work environment

• May require some travel

The starting rate is $27.00-$30.00/hour. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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