Analyst IT Support (Remote)

• Full-time appointment on an ongoing basis.
• Flexible working options considered.
• Top 100 University.
• Base salary range: $100,524 – $111,534 p.a. (pro-rata) plus 17% superannuation.

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.  UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

The redesign of the IT Services Delivery aims to realign the teams in centres geographically located in three critical mass services centres.

About the opportunity

• Deliver IT Support to regional end-users in line with IT Service Level Agreements and ensure customer satisfaction.
• Provide IT support for commonly used computing platforms.
• Provide support for specialised teaching and research solutions and design and implement new systems in accordance with appropriate build guidelines and processes.

About you

• Relevant tertiary qualification or demonstrated equivalent competency.
• Experience in a customer service role with a mature approach to work.
• Experience with field/on-site support of IT systems and services.
• Experience in providing support and troubleshooting for teaching and/or research solutions and applications.
• Experience in ITIL request fulfilment, incident and problem resolution and management.

Note: A current National Police Clearance Certificate, and “C” class driver’s licence will be required by the successful applicant.

Position description:  Analyst IT Support (Remote) 519135.docx

To learn more about this opportunity, please contact Supreeth Budhya at Supreeth.vadirajabudhya@uwa.edu.au

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Monday, 20 January 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at talent-hr@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.