Analyst, IT Application Portfolio

General information

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Job Title Analyst, IT Application Portfolio Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements

POSITION SUMMARY:Radiology Partners has an open position for a Support Analyst, ITBS Application Portfolio Support Technician who will be responsible for supporting and maintaining applications within the portfolio Accounting & Finance Applications. The Support Analyst, ITBS Application Portfolio Support Technician provides accurate and timely maintenance and support services for specified systems and troubleshoots problems and ensures applications meet quality standards and business requirements. The Support Analyst, ITBS Application Portfolio Support Technician plays a significant role in application support and quality assurance for implementations and enhancements.
WHO WE ARE AND WHAT WE DO:Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

POSITION DUTIES AND RESPONSIBILITIES:Application Support:

• Manage incidents and service requests in ServiceNow, ensuring timely resolution within SLAs.
• Troubleshoot application issues, implement solutions, and provide user guidance.
• Monitor application performance, perform maintenance, and manage user access via IAM/Okta.
• Document troubleshooting steps, known issues, and best practices.
• Support upgrades, migrations, and service improvements while following IT standards.
• Participate in on-call rotation and contribute to knowledge base updates.

Quality Assurance:

• Validate application functionality for new implementations, upgrades, and enhancements.
• Develop and execute test plans, cases, and scripts, performing manual and automated testing.
• Identify and report defects, coordinate user acceptance testing, and assess release readiness.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Requires a Bachelor of Science degree in Computer Science, Business Administration, or equivalent experience
• Requires 2 years Information Technology experience
• Requires 2 years’ experience working with Finance & Accounting Applications
• Working experience in healthcare industry
• Working with a ticket management/service desk system; plus, for ServiceNow experience
• Sound knowledge of Incident, problem, and request management
• Excellent written and verbal communication skills
• Knowledge of automated testing tools, software development life cycle and software quality assurance principles
• Basic knowledge of database structures and queries
• Experience troubleshooting integration issues

COMPENSATION:The salary range for this position is $65K-$75K. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team.
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