Analyst, InterLINK Operations

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Operations Analyst will support the processing of all customer activity for the Broker Dealer and Clearing Firms that partner with interLINK including deposit and withdrawal activity and rate updates. In addition, the Analyst will support the reconcilement of all Insured Depository Institutions end of day bank balances and help maintain up to date contacts for each of the Depository Banks interLINK works with. This role will also support project initiatives which relate to the business including business requirement gathering, and some project management work.

Key Responsibilities:

• Obtain in depth understanding of the interLINK system through cross-training to perform daily operational processing for all interLINK source institutions. This is the system utilized by all interLINK employees and supports the daily operations for the interLINK product.
• Support the daily operational processing for all interLINK source institutions (Broker Dealers/FinTechs/Clearing Firms). Ensure that all deposit or withdrawal activity is settled on a same day basis.
• Daily reconciliation of all Depository Bank balances for the previous business day – comparison between interLINK balance and those recorded by bank. Any discrepancies will be investigated and resolved expeditiously.
• Broker Dealer Rate Update – Program gross rate and customer rate updates required on as needed basis. Inputs made into the interLINK system and communicated to BD clients.
• Bank onboarding administrative support – Support the addition of new depository banks with documentation, tracking status updates and sharing internally.
• Monthly fee reconcilement – reconcile interLINK and BD fees. Compare to fees received from depository institutions. Troubleshoot any discrepancies.
• Quarterly Bank Contact maintenance – update bank contact list. Ensure all operational contacts are still appropriate contacts.
• Active role in all facets of project initiatives to support the business. This includes business requirement gathering and project management for special initiatives
• Support interLINK team members as needed.

Skills and Experience:

• Four-year undergraduate degree
• Excellent detail-oriented skills with an eye towards process improvement
• Ability to multitask in a fast-paced environment
• Good individual and team performer

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The estimated salary range for this position is $50,000.00 to $65,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.