Agent Operations Specialist - Spain (Remote from Spain)

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Spain.The total base pay for this position is between €30,000 - €35,000 per year, and is dependent upon location, experience, skills, and training. Who is eXp?

 

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty – an 8x Glassdoor Best Places to Work organization!What you will do:The primary purpose of this role is to provide essential support in customer care, operations and training. Responsibilities include managing property leads, assisting agents, resolving portal and CRM issues, optimizing portal visibility, and auditing property status changes and agent activities. The position also involves conducting onboarding sessions and support agents in achieving their goals, ensuring operational efficiency and excellent service delivery.Domains

• Inmovilla
• Canva
• Hubspot
• Real Estate Portals

Accountabilities

1. Customer care: Responsible for managing property leads, directing contacts to appropriate departments, assisting agents across multiple platforms, and resolving issues with real estate portals and CRMs.
2. Operations: Responsible for resolving portal-CRM connection errors, optimizing portal positioning, providing portal statistics to agents, and reviewing CRM documentation.
3. Non-reporting transactions: Responsible for manually reviewing properties with status changes or withdrawals and auditing suspicious agents while following up on any issues.
4. Training: Conducting marketing onboarding sessions with new agents, and assisting with events organization and calendar creation.
5. Translations: Responsible for translating requested documents and preparing materials for agents, such as property owner dossiers and sales brochures, translates from English to Spanish.

How you will grab our attention:

• Communication Skills: Strong written and verbal communication skills in English and Spanish.
• Collaboration Skills: Ability to work with different departments and international teams.
• Project Management Skills: Proven ability to manage multiple projects simultaneously.
• Real Estate Experience: Knowledge and experience in the real estate sector.

eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law. Apply