Advisor, Billing Support

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today

THE JOB: Advisor, Billing Support

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Billing Education & Support, the Advisor is responsible for providing a range of analytical functions primarily focusing on providing billing support and education to physicians and various internal and external stakeholders, as well as ad-hoc projects. The Advisor position requires strong skills in research, analysis, written and verbal communication, as well as front-line service to family physicians and collaboration across departments and partner organizations.

The Advisor will support the Longitudinal Family Physician (LFP) Payment Model and FPSC Physician Payments, by providing: billing support directly to physicians; developing, delivering and improving billing education; working with subject matter experts to develop resources ensuring they are up to date and accurate; and, collaborating and engaging with key stakeholders both internally and externally.

The Advisor will develop an expertise in the LFP Payment Model, FPSC Physician Payments, and community grants to effectively respond to billing inquiries and maintain and develop billing resources, such as: billing guides, presentations, and communication materials. The Advisor will work with subject matter experts to develop and deliver billing education sessions and coordinate the recruitment and training of physician billing educators. The Advisor is a key staff support for billing advisory groups and joint working groups with physician and government representatives and will bring forward issues related to LFP and FPSC payments.

The successful candidate will need a strong customer-service orientation, excellent communication skills, attention to detail, an ability to translate technical material to various audiences, and project coordination skills.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (B):

• Collates and reports information. Identifies trends and exceptions. Investigates to define problems more accurately
• Sorts information in order of importance. Identifies relationships and linkages between components. Identifies variable potential causes and effects
• Solicits guidance to define criteria and assign values of importance and urgency. Escalates issues of an exceptional nature

 Communication for Results (I):

• Provides recommendations into plans/ strategies in other functions/departments, coordinating information across areas for planning purposes
• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that supports troubleshooting and problem solving
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate

Problem Solving (A)

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles, probes underlying issues to generate multiple potential solutions and identifies potential consequences and risk levels
• Proactively anticipates and prevents problems and seeks support for problem definition and methods of resolution
• Devises, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature

Thoroughness (I):

• Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary
• Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission
  
  

Building Relationships (I):

• Establishes and maintains relationships and alliances with peers, contacts and key business partners
• Shares information and readily determines to whom to go for relevant information.
• Provides informal functional leadership of peers and lower levels, distributing work and monitoring outcomes; may lead small project working teams
• Partners with others to achieve expectations.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Undergraduate university degree in a recognized and related discipline, AND up to two years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education
• Strong orientation toward customer-service
• Superior interpersonal, oral and written communication and relationship management skills with exceptional attention to detail
• Strong ability to translate technical information to various audiences
• Excellent skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions
• Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy
• Excellent writing skills and proven ability to develop clear, concise and comprehensive correspondence and other documents
• Ability to synthesize and critically appraise feedback from multiple sources
• Interest and experience in process improvement
• Project management experience, including implementing timelines, estimating and monitoring budgets, and identifying risks
• Demonstrated ability to work independently and as a member of the team
• Understanding of adult education principles an asset
• Understanding of change management methodologies an asset
• Previous success working in dynamic, challenging and ambiguous environments, an asset.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.