Advanced Customer Technical Support Specialist - REMOTE - 2nd shift

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Working the 2nd Shift (starting approximately 11:00 AM - 1:00 PM ET), the Advanced Customer Technical Support Specialist role for Beckman Coulter Diagnostics is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment.

This position is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Urinalysis/Hematology CTSO team, reporting to the Hematology Supervisor responsible for the professional development of their direct reports, the identification of process obstacles, and the creation of effective countermeasures that will help mitigate the impact of the obstacles. If you thrive in a fast paced, customer focused, team-oriented role and want to work to build a world-class Customer Technical Support Organization—read on.

In this role, you will have the opportunity to:

• The role entails providing advanced commercial knowledge and experience to internal and external customers.
• You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting.
• You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue.

The essential requirements of the job include:

• Associate, vocational, or equivalent degree …