Admissions Manager

Description

Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico

CIAT Location: San Diego, CA and Albuquerque, NM

Reports to: Director of Admissions

Status: Exempt

Employment Type: Full-time

Overview:

If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and the perseverance to helping put CIAT on the map as the school of choice for qualified candidates, let’s connect.

The Admissions Manager will oversee all daily operations of the Admissions Team including new hire recruitment, team coaching, event participation, enrollment pipeline management, and new student success rates improvement, to successfully reach growth-centered enrollment goals each term.

Responsibilities

• Recruit, coach, motivate, and supervise our growing team of Admissions Advisors to recruit top talent and improve performance metrics with a customer service-oriented approach
• Execute quarterly and annual recruitment plans to meet or exceed enrollment goals for both on campus and online degree and certificate programs
• Manage and continuously improve a data-driven approach to forecasting and monitoring enrollment pipeline stages including appointment setting, interviews, financial aid consultations and new student retention rates
• Manage and continuously improve a data-driven approach to supervising all prospective student communication channels including phone, email, and chat
• Oversee prospective student interviews to identify and motivate qualified candidates and ensure candidates are guided to the right programs to meet their career and educational goals
• Provide ongoing team training to improve interview outcomes, overcome objections, increase confidence with program and IT industry knowledge, and streamline processes
• Collaborate closely with Finance team to ensure successful and streamlined enrollment processes and to ensure prospective students are fully informed of their educational investment
• Monitor and improve internal processes to ensure all Federal, State, accreditation and institutional policies and procedures are being met
• Conduct student interviews to evaluate re-entry acceptance and ensure student satisfaction
• Facilitate and improve student onboarding processes to ensure qualified, ready candidates are entering their programs, including orientation, intro module, and career services preparation
• Collaborate closely with Marketing team and CIAT Management team to provide continual feedback analysis for ongoing prospective student conversion rate improvements
• Coach, and counsel employees, in partnership with HR
• Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
• Contribute to team effort by accomplishing results as needed
• Process timely, accurate, fair, without bias, performance reviews
• Embody CIAT’s mission, vision, purpose and values
• Support the goals of the department and team effort
• Ensure a safe, secure, and ethical work environment

Requirements

• Bachelor’s degree or combination of education and experience required
• Minimum 5 years of previous experience leading Admissions teams in      higher education environments
• Minimum 5 years of experience using enterprise CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent
• 10 years of admissions experience preferred
• Experience recruiting students for both on-campus and online programs, understanding the mindset and goals of each type of student, and how to match qualified candidates with the right programs based on their education goals and career goals
• An in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirements
• Highly proficient data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics and goal setting
• A computer savvy and technical mindset willing to learn new systems that are deployed and support the execution of ongoing process automation initiatives
• Proficient in presentations, public speaking, and writing 
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service oriented approach to recruiting and retaining students and collaborating with internal departments
• Ability to work collaboratively with colleagues, academic departments, and      administration to support student success, achieve institutional goals and      contribute to a positive and inclusive culture
• Self-motivated with a strong work ethic; goal oriented, dedicated to quality, quantity, timeliness and results
• Possess high ethical standards, being an example of professionalism to others
• Team player with a positive, can-do attitude
• Strong organizational skills with the proven ability to prioritize
• Commitment to fostering an inclusive and supportive work environment that respects the diversity of students' and colleagues’ backgrounds, experiences, and perspectives
• Understanding of compliance requirements with all college policies, procedures, and regulations, including those related to student admissions
• Demonstrated ability to anticipate needs and exercise independent judgment
• Excellent analytical skills, problem resolution skills and general business acumen
• Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software products 
• Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
• Flexible to work longer hours to meet deadlines, if needed
• Must be able to embody CIAT’s mission, vision, purpose and values
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment

Supervisory Responsibilities

Supervises a team of Admissions Advisors.

Position Type and Expected Hours of Work  

This is a full-time position. Days and hours of work are usually Monday through Friday. Occasional weekend and evening hours may be required, including oversight of Admissions Advisor staffing on Saturdays. Travel to military bases, high schools, speaking engagements, conferences, or CIAT sponsored events may be required.

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success
• We value integrity and excellence in our employees and students
• We treat ourselves and our students with dignity and respect
• We believe in and encourage innovation at our school to better help our students succeed
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues
• We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives
• We foster lifelong learning and professional development

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

•   Sedentary work
• Essential functions of this role require sitting for extended periods of time
• Ability to type, use a computer to search for information and input information while speaking on the phone is required
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
• Requires daily use of a company computer and related software applications at a workstation

Work Environment

While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment.

Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.

The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws.

AAP/EEO Statement

California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

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Salary Range

The salary range is $75,000 -$100,000 yearly/DOE. However, the expected starting salary for this position is  $75,000 - $95,000 yearly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.