Admissions Associate

For over 30 years, Gersh Autism has empowered students on the autism spectrum to reach their full potential. Serving individuals aged 5-21 across the U.S. and Puerto Rico, our network of K-12 schools provides personalized education tailored to each student’s unique learning style. We offer comprehensive therapeutic services—speech, physical, occupational therapy, and more—along with vocational training for older students. Our dedicated team collaborates with families to ensure academic, social, and emotional growth, preparing students for success beyond the classroom.

At Gersh Autism, we are committed to helping individuals on the autism spectrum lead fulfilling, independent lives.

The Admissions Associate serves as a foundational member of the admissions team, acting as the first point of contact for families exploring Gersh’s programs for children on the autism spectrum. This entry-level role involves high-volume inbound and outbound communication with prospective families, with responsibilities including scheduling and rescheduling tours, following up on no-shows, and providing consistent encouragement and support throughout the admissions process. The ideal candidate is detail-oriented, goal-driven, and compassionate, with strong communication skills and a commitment to timely, empathetic follow-up. 

Duties and responsibilities 

• Ensure high quality customer service and compassion for all families. 
• Consistently meet and/or exceed monthly, quarterly, and annual budgeted enrollment goals. 
• Meet minimum departmental Key Performance Indicators (KPIs). 
• “That’s not my job” is not part of our culture. All admissions team members are expected to contribute wherever needed to support the success of the team, the families we serve, and the organization’s enrollment goals. 
• Educate prospective families on the school program primarily through phone inquiries and tours of the school. 
• Adhere and abide by all admissions directives, policies and procedures. 
• Ability to be flexible with schedule working two late days, 11:00 AM to 8:00 PM and weekends as needed. 
• Abide by admissions telephone contact strategy as set forth by the Executive Vice President of Admissions.  This includes but is not limited to daily telephone call volume, weekly tour activity, and pipeline funnel management. 
• Local candidates must be able to work in a hybrid schedule at least three days per week, dividing time between home and any assigned campus within the metropolitan area. Campus assignments may vary periodically based on business needs. 
• Remote candidates must be available for on-site visits at least once per month, with travel expenses reimbursed in accordance with Gersh’s travel policy. 
• Provide in-person coverage (sometimes long term) and support across sites based on business needs. 
• Manage and maintain accurate, enter all inquiry and referral data in timely and complete client records including (Database) CRM system. 
• Coordinate and participate in all recruitment efforts – open houses, fairs, events, etc. 
• Coordinate and participate in special events involving prospective students. 
• Be knowledgeable about, and be able to guide parents through, the legal and tuition funding process 
• Work in partnership with admissions team, Corporate Management, and school leadership. 
• Oversee the preparation and maintenance of statistics regarding enrollment 
• Interpret and communicate statistics when appropriate to key stakeholders (# Inquiries, # Tours, # Enrolled, capacity in each classroom across all programs) Coordinate all re-enrollment activity with constant monitoring of attrition and retention. 
• Audit and ensure quality assurance 
• Other duties as assigned will be approached with flexibility, urgency, and a solution-oriented attitude, especially during high-volume periods or cross-campus initiatives. 
   

Qualifications 

• An intense ambition to achieve victory 
• A results-first mindset. 
• Consultative Sales Experience 
• Highly coachable and receptive to feedback, with a willingness to adopt new systems, procedures, and frameworks—even when it means letting go of outdated or non-transferable practices. 
• Strong sense of ownership and accountability for outcomes, with the stamina and commitment to go above and beyond when needed. 
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously with meticulous follow-up. 
• Highly developed verbal and written communication skills 
• Bachelor’s Degree Preferred 
• Candidate must be detail orientated, and comfortable to work in a fast-paced environment. 
• Customer service experience in giving our families the best experience 

Schedule and Availability Expectations 

• A strong work ethic. 
• Schedule must be open to pre-determined campus tour schedules and open houses. 
• Travel across campuses and extended availability during peak enrollment periods should be expected. 

Physical requirements 

• Full-time 
• Ability to sit for long periods 
• Ability to move freely throughout building with no restrictions 
• Must be able to keep students safe from themselves and others and in some cases, may need to implement CPI procedures  
• Must be able to remove oneself from potentially harmful situations and in some cases be able to lift a child 
   

Benefits 

Gersh Autism offers a competitive compensation package, including comprehensive health and retirement benefits, professional development opportunities, and a supportive work environment committed to your personal and professional growth.  

• Health Care Plan (Medical, Dental & Vision) 
• Retirement Plan (401k matching) 
• Life Insurance (Basic, Voluntary & AD&D) 
• Paid Time Off (Vacation, Sick & Paid Company Holidays) 
• Family Leave (Maternity, Paternity) 
• Short-Term & Long-Term Disability 
• Training & Development 

The pay range for this role is $60,000 - $65,000 USD per year plus KRA bonus eligible