Admissions Advisor

Description

Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico

CIAT Location: San Diego, CA and Albuquerque, NM  

Division: Military Division

Reports to: Admissions Manager

Status: Non-Exempt

Employment Type: Full-time

Summary

If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as the school of choice for qualified candidates, let’s connect. The Admissions Advisor for CIAT’s Military Division will contribute to our military student recruitment efforts.

Responsibilities

• Comply with all Federal, State, accreditation, and institutional policies and procedures
• Meet and exceed term, quarterly, and annual military student enrollment goals for online degree and certificate programs
• Interact with a high volume of prospective students via phone, email, chat, trade shows, user groups, and/or other communication channels to support student enrollment initiatives
• Attend military in-person and virtual military recruitment events
• Help transitioning military service members explore education and career development opportunities as they transition to civilian life
• Guide prospective students to evaluate all education investment options including military benefits, federal financial aid, employer-sponsored funding, private loans, and personal investments
• Discover the education and career objectives of prospective students and advise on all aspects of the enrollment process, including admissions requirements, program requirements, finance options, and applicability of previous college credits earned
• Use professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process
• Set clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success
• Proactively follow up with prospective students from first contact through the completion of the first term and assist in overcoming obstacles in the process
• Develop and implement a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks
• Document all interactions with prospective, active, and inactive students within institutional information systems and utilize internal systems with proficiency and accuracy in creating, maintaining, and updating student records
• Effectively communicate with other CIAT departments and share student information and documentation to offer a high level of service and meet state and federal, accrediting, and other requirements
• Meet or exceed resource management and enrollment goals established and provide accurate forecasting of performance outcomes
• Manage a student portfolio by nurturing active students, promoting new programs, and meeting or exceeding retention goals
• Work with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met. 
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism.
• Embody CIAT’s?mission, vision, purpose and values. 

Requirements

Preferred Qualifications:

• Bachelor’s degree or combination of education and professional sales/service experience.
• Minimum 2 years of previous experience supporting military students in a higher education setting.
• 2 years prior experience in higher education setting in admissions or student services or other employment in an advising,      career planning/coaching, finance, or related role.
• Knowledge of military education benefits available to active duty, veteran, and military family members, including GI Bill, VR&E, Active Duty Tuition Assistance, MyCAA, and DOD Skillbridge.
• Strong knowledge of the IT industry and IT fields of study.

Required Qualifications:

• High School Diploma or GED and general knowledge of the higher education industry
• Minimum of 2 years of professional work experience in customer service and/or sales
• Excellent organizational and communication skills and ability to inspire and motivate
• Possess a sincere interest in helping others achieve life goals
• Goal-oriented, assertive, results-driven, high energy, and highly ethical
• Ability to demonstrate partnership and consultative skills
• Problem-solve rapidly and effectively and work independently with minimal supervision
• Handle confidential and sensitive information following confidentiality guidelines
• Ability to work in a fast-paced environment and be a team player with a positive attitude
• Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint, and Excel)
• Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
• Reliable transportation to go on campus, attend seminars/trainings, if required
• Possess high ethical standards,      being an example of professionalism to others
• · Strong organizational skills with the proven ability to prioritize.
• · Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others.
• Self-motivated with a strong      work ethic; dedicated to quality, quantity, and timeliness of results
• Must be able to embody CIAT’s mission, vision, purpose and values. 

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success
• We value integrity and excellence in our employees and students
• We treat ourselves and our students with dignity and respect
• We believe in and encourage innovation at our school to better help our students succeed
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues
• We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.
• We foster lifelong learning and professional development.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Ability to type, use a computer to search for and input information while speaking on the phone is required
• Requires daily use of a personal computer and related software applications at a workstation
• Requires completion of some tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day
• Requires dependability and excellent attendance records
• Requires occasional travel to conduct CIAT business
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
• Ability to commute to in-person recruitment events up to once per month
• Essential functions of this role require sitting for extended periods of time. 
• Daily use of a company computer and related software applications at a workstation
• Must be able to lift, carry, and transport items up to 20 pounds and handle setup for various events as required

Work Environment

 While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus. 

Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.

The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.

This remote work policy is designed to comply with all relevant local, state, and federal laws.

AAP/EEO Statement

California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

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