Achievements Admin

POS-28031

HubSpot Academy is on a mission to be the place people go to learn how to start and grow a business. We offer a variety of educational and inspirational content — from microlearning to full certification courses and onboarding to cohort learning experiences — that provides valuable business training to people all over the world. Our educational content and experiences generate new customers for the business and delights ‌existing ones in service of achieving their business and career goals. We do this work to drive engagement and connections across the HubSpot ecosystem.

In this role, you’ll be responsible for the organization, implementation, and iterations of the systems used for all HubSpot Academy global achievements. This includes growing our achievements program by iterating and improving on current systems with the implementation and experimentation of automated processes and systems using AI. 

This role sits on the HubSpot Academy team and reports to the Senior Manager of HubSpot Academy Learning Operations. You’ll work alongside the Learning Operations team members, Inbound Professors, Localization Specialists, International Champions, Academy Product Managers, and the HubSpot Global Marketing team to manage our systems at scale.

Our teams use multiple systems to create, store, and localize the content and resources for HubSpot Academy achievements for our global learners. A dedicated administrator is pivotal in the long-term success of the creation, management, and delivery of our achievements as we scale our offerings.

In this role, you’ll ensure the success of HubSpot Academy achievements by performing administration and coordination tasks for achievements management such as: 

• Collaborating to build automated and AI-lead processes and systems to support HubSpots global achievements program, including but not limited to Certifications, Bootcamps, Accreditations, and Badges
• Managing the content management system for global educational achievements using tools like Airtable, Google Workspace, etc.
• Managing, awarding, and revoking all achievements in the credentials admin tool
• Ensuring the integrity of all HubSpot Academy achievements through quality assurance testing
• Triaging, troubleshooting, and supporting all achievements issues and tickets both internally and externally
• Building upon HubSpot Academy documentation of processes and assisting in team training of processes for achievements

You’ll be successful in this role if you have: 

• A customer first and growth mindset
• A detail oriented approach to your projects
• Proven experience as a systems admin, credentials admin, or similar
• Familiarity with learning management systems, badging, and credentialing platforms, and industry best practices
• Excitement and ability to experiment with AI
• Excitement to identify and improve processes through optimization and automation
• Experience working in credentialing processes and regulations
• Collaborative mindset when working with global teams and building cross-functional relationships with stakeholders
• Sharp business acumen
• Ability to build rapport with employees and vendors
• Nice to have: You’re currently certified with HubSpot Academy in Inbound 

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business  builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes.  HubSpot's Recruiting Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information. 

Cash compensation range: 56000- 84000 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. 

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.