Accounts Receivable Manager

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

ARS Manager

This position is responsible for supporting, overseeing, and managing performance and productivity of the team as it relates to AR management and pre-defined goals/targets. Provides continual feedback and guidance to the team. Acts as the recipient of all escalated and trended issues and is responsible for resolving and/or taking appropriate action on all escalated issues.

Must reside in North Carolina and be able to work onsite at Wake Forest.

Position Objectives:

• Defines and provides the necessary support and leadership to achieve department goals
• Manage employee productivity and ongoing improvement to key revenue cycle indicators including but not limited to AR days, cash collection and denial goals

Essential Duties & Responsibilities:

• Monitor staff performance and quality and address any training or performance issues on a regular basis.
• Effectively functions as a liaison among Hospital managers in coordinating inter-departmental billing efforts and addressing major charge and billing and reimbursement matters.
• Provide assistance/resolution to client inquiries.
• Responsible for reporting any detected trends in payments or denials, as well as procedural problems and makes recommendations regarding the correction of these trends or problems.
• Conduct routine account activity quality audits to verify accounts are being worked appropriately.
• Monitor internal processes for all functions of the unit, revise and develop consistent protocols for all business that meet the needs and are aligned appropriately with the core values of the unit.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact patient accounting.  Develops effective internal controls that promote adherence to these guideline and programs.   Seeks advice and guidance as necessary to ensure proper understanding.
• Demonstrates correct and safe technique in the use of equipment according to the specific product information and hospital policies and procedure.
• Maintains the confidentiality, security and integrity for the management of associates/patient information according the specific product information and hospital policies and procedures.
• Analyze and solve problems quickly and thoroughly.
• Establish realistic goals and priorities concurrent with organizational objectives.
• Provide cumulative reports on a daily, weekly or monthly basis, as required and other reports as assigned to track productivity and performance.

Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
• Possesses a full and complete understanding of the internal control requirements within their area of ownership/responsibility.  Responsible and accountable for internal control implementation and performance within their area of ownership/responsibility. Ensures proper internal control change management protocol is followed.
• Establishes accountability for internal control performance with subordinates. Promotes the importance, residual benefits and high priority nature of effective internal control performance with subordinates. Ensures subordinates are adequately trained as to their specific internal control responsibilities.  Ensures subordinates are adequately cross trained or otherwise have plans to sustain internal control performance during employee turnover/movement.
• Ensures the internal control self-assessment process is implemented and testing results are documented and evaluated.  Helps manage internal control failure remediation efforts. Ensures subordinates’ historical internal control performance is monitored and results incorporated into the performance review process.

Minimum Qualifications & Competencies:

• Prior management or supervisory experience
• BA/BS in business or related concentration; graduate degree, preferred
• Minimum 3-5 years’ experience in healthcare business office operations
• AAHAM(American Association of Healthcare Administrative Management) Certification preferred
• Proven knowledge and experience in governmental, legal and regulatory provisions related to collection activity.
• Knowledge of insurance company practices regarding reimbursement.
• Ability to lead teams to achieve desired goals and objectives
• Ability to mentor staff and provide consistent performance management
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
• Solid knowledge of all MS Office Products.

Job/Functional Knowledge

Understands duties and responsibilities, has necessary functional and technical knowledge for task completion, keeps job knowledge current, applies knowledge and skills that lead to success in the job.

• Effectively applies background & experience to current role
• Demonstrates a comprehensive knowledge of particular field
• Keeps informed of latest trends, developments, and best and current practices in particular field

Customer Focus

Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers. This competency applies to both external and internal customers.

• Uses first-hand customer feedback for improvements in products and services
• Establishes and maintains effective relationships with customers and gains their trust and respect
• Exceptionally responsive to customer needs and requests

Culture Fit

Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to MedAssets’ core values of compassion, commitment, character, and confidence, operates effectively in the MedAssets environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities.

• Sincerely passionate for and committed to the mission of MedAssets
• Exhibits integrity in all actions and communication
• Works well autonomously, while acting as a team-player
• Demonstrates a vested interest in self-development

People & Performance Management

Defines roles and responsibilities, applies clear/consistent performance standards, motivates, challenges, and develops employees, delegates effectively provides feedback and coaching, rewards contributions, and manages collaboratively.

• Assesses areas where each direct report needs development and helps in planning for that development
• Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, monitors process, progress, and results
• Creates an environment in which people want to do their best
• Communicates decisions to all team members consistently

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,000.00 to 85,000.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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