Accounts Receivable Analyst - New York, USA, Remote
We are seeking a highly skilled and experienced Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, billing, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for responding to billing and collection inquiries from customers via Zendesk ticketing system in a timely and professional manner. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing and Collections disputes.
Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Handle incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
- Analyze customer payment patterns and aging reports to identify trends and potential issues
- Identify trends or recurring issues and escalate them to the appropriate teams for resolution
- Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
- Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
- Help customers understand their bills, which vary with usage and plan type
- Assist with external audit, compliance and special projects as necessary
Who You Are:
- Bachelor's degree in accounting or equivalent required
- 3+ years of full cycle Accounts Receivable / Billing Operations experience
- Proficiency in Microsoft Excel required
- Ability to work independently, with a strong work …
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Regions Countries Benefits/Perks401(k) Plan Continuous professional development Dental Employee stock purchase plan Fitness reimbursements Generous global benefits Global benefits Health benefits Healthcare Healthcare Benefits High income earning opportunities Inclusive company culture Intra-departmental mentor and buddy program Mental health benefits New hire stock equity Paid Time Off Parental Planning Professional development Stock equity Stock Purchase Plan
SkillsAccounts Receivable Billing Operations Datadog Infrastructure Microsoft Excel Netsuite SaaS Sales Salesforce Tableau Zendesk
Tasks- Assist with audits
- Develop client relationships
- Resolve billing discrepancies
3+ years
EducationBachelor's degree in Accounting
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9