Account Manager L3 (Remote)

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We’re Series B, just over 100 people, manage $6B in risk, and are intent on becoming the world’s best and largest insurer of rental properties. We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we’d want if we were the client.

::Applicant Notice:: This position requires an active P&C license in your resident state to be considered.

Our Client Experience team’s core mandate is to deliver world-class, end-to-end experiences for our customers, both insureds and agents, that drive brand loyalty and retention. You’ll be a part of delivering on that mandate.

As a Client Experience Account Manager, you will be responsible for making sure client requests are addressed quickly and effectively, while proactively supporting the full customer lifecycle; from bind to renewal. Since we only hire the best, we only hire account managers who are passionate about delivering a white glove experience to every customer they touch. You'll be surrounded by other team members who are the best at what they do which will just make you even better.

What you'll do

• Service existing policies and quote new coverage, as needed, with various insurance carriers that Steadily is appointed with.    

• Proactively drive retention by working with customers to address issues that might result in cancellation; this inclued remarketing policies to ensure Steadily is the most competitive and attractive option.

• Analyze and compare carrier quotes for proper coverages, terms, and conditions; discuss coverage options with existing customers and handling any resulting endorsement and rewrite / remarket requests.

• Provide administrative duties related to servicing customers; e.g. handling a high volume of inbound and outbound support contacts over phone, email, sms, and/or chat.

• Provide post-bind support to our direct Sales team which often includes addressing time-sensitive requests outside of normal business hours.

Your background

• Experience: You have direct experience working with customers in a high speed P&C insurance environment. Preferred: experience with some of our carrier rating engines (e.g. American Modern, Foremost, Safeco, Stillwater)

• Insurance: You have advanced knowledge of property insurance products and coverage. Preferred: experience with dwelling fire policies (DP1/DP3).

• Communication: You possess superior verbal and written communication skills. You can communicate concisely and diplomatically, maintaining a calm demeanor …