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Account Manager L3 (Remote) - Remote

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We’re Series B, just over 100 people, manage $6B in risk, and are intent on becoming the world’s best and largest insurer of rental properties. We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we’d want if we were the client.

::Applicant Notice:: This position requires an active P&C license in your resident state to be considered.

Our Client Experience team’s core mandate is to deliver world-class, end-to-end experiences for our customers, both insureds and agents, that drive brand loyalty and retention. You’ll be a part of delivering on that mandate.

As a Client Experience Account Manager, you will be responsible for making sure client requests are addressed quickly and effectively, while proactively supporting the full customer lifecycle; from bind to renewal. Since we only hire the best, we only hire account managers who are passionate about delivering a white glove experience to every customer they touch. You'll be surrounded by other team members who are the best at what they do which will just make you even better.

What you'll do

  • Service existing policies and quote new coverage, as needed, with various insurance carriers that Steadily is appointed with.    

  • Proactively drive retention by working with customers to address issues that might result in cancellation; this inclued remarketing policies to ensure Steadily is the most competitive and attractive option.

  • Analyze and compare carrier quotes for proper coverages, terms, and conditions; discuss coverage options with existing customers and handling any resulting endorsement and rewrite / remarket requests.

  • Provide administrative duties related to servicing customers; e.g. handling a high volume of inbound and outbound support contacts over phone, email, sms, and/or chat.

  • Provide post-bind support to our direct Sales team which often includes addressing time-sensitive requests outside of normal business hours.

Your background

  • Experience: You have direct experience working with customers in a high speed P&C insurance environment. Preferred: experience with some of our carrier rating engines (e.g. American Modern, Foremost, Safeco, Stillwater)

  • Insurance: You have advanced knowledge of property insurance products and coverage. Preferred: experience with dwelling fire policies (DP1/DP3).

  • Communication: You possess superior verbal and written communication skills. You can communicate concisely and diplomatically, maintaining a calm demeanor and professional communication.

  • Tech: You have advanced to expert tech skills. You’re great at independently learning new software quickly and are savvy using online resources.

  • Self-Driven: You thrive under intense pressure and can manage a large workload with minimal oversight. You are comfortable being held accountable to your results.

  • Hungry: You want to roll up your sleeves and hustle – you are not looking for a traditional 9-6 job. You want to make the leap into an early-stage tech company to rapidly accelerate your growth. 

Licensing

  • You must currently have an active Property and Casualty insurance license in your resident state. 

Compensation

  • $75,000 annual salary

Benefits

  • Equity in the company

  • Traditional Medical, Dental, Vision, and Life Insurance

  • Three weeks of PTO + 6 paid company holidays

  • 401K

Location

  • Remote

Culture

  • Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Check out our culture deck here to learn what we’re all about.

  • Steadily was awarded Comparably’s Best Company Leadership 2023, Best CEOs for Women 2023, and Best Company for Women 2022

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Job Profile

Benefits/Perks

401(k) Equity in the company Medical, dental, vision, and life insurance Three weeks of PTO + 6 paid company holidays

Skills

Communication Customer service Insurance Products Tech

Tasks
  • Analyze and compare carrier quotes
  • Assist the Sales team with post-bind support
  • Drive retention by addressing customer issues
  • Provide administrative support
  • Service existing policies and quote new coverage
Certifications

Property and Casualty (P&C) License

Restrictions

Active P&C license in resident state required