Account Manager I - Higher ED

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Account Manager I plays an integral role in servicing client institutions utilizing our suite of products. In addition, the Account Manager I is responsible for building and maintaining relationships by providing guidance and solutions to the client institution with a consultative approach.

Job Responsibilities:

1.    Manage a base of Higher Ed Schools as assigned by the Higher Ed OPS Management.
2.    Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels.
3.    Builds strong collaborative relationships with internal teams.
4.    Organize and facilitate external communication with key client institution personnel including conference calls, informational emails and status reporting.
5.    Identify, track, report, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions. 
6.    Enter and verify daily agreement and /or client institution changes with a high level of accuracy.
7.    Recognize, document and discuss enhancements needed by the client institution.
8.    Routinely think outside of the box to provide solutions to client institutions and/or payers.
9.    Maintain and update client institution informational pieces.
10.    Maintain & review NBS client institution online products.
11.    Establish open communication with all areas of NBS to best serve our customers.
12.    Manage payer agreements and resolve issues by contacting the client institution or payer.
13.    Demonstrate a level of service to answer general questions regarding Higher Ed specialized schools.
14.    If Applicable, service a core of specialized schools or products as defined by Higher Ed OPS Management.
15.    Become familiar with other specialty areas within the Higher Ed Market.
16.    Consistently provide exceptional customer service to internal and external customers.

Salary for this position: $21.64/hr

EDUCATION: 
College degree in business or related field or equivalent experience.

EXPERIENCE: 
Proven experience in …