Account Manager, First Connect

Role: Account Manager, First Connect

Location: US Remote in one of the following states: Texas, Florida or Illinois 

Reports To: Director of Sales

About First Connect: 

First Connect Insurance Services LLC, a wholly-owned subsidiary of Hippo Insurance Group, provides thousands of independent agencies across the country with access to some of the nation's top insurance carriers and MGAs. The fast-growing insurtech platform allows small and medium-sized agencies to combine fully digital insurance products to meet each customer's unique coverage needs. With various products, including P & C, commercial lines, life, health, and cyber available, First Connect is committed to helping agents access the markets and technology necessary to grow their businesses. 

About You:

The Account Manager would be responsible for providing a seamless agency onboarding experience by providing training to agency personnel on appointed carrier products, First Connect portal and general underwriting guidelines. Goal of this position to increase agent knowledge & understanding and ultimately production with appointed carriers as well as expansion with other carriers. The Account Manager would also provide input and participate in gathering and creating reports relating to monthly production by carrier, market intelligence, market planning and communication of development of services and incentives to agents. Ability to meet in downtown Austin office quarterly for internal meetings may be required.

You are well-versed in the P&C insurance realm and have an in-depth knowledge of the industry as a whole. You are great at building long-term agency relationships and detailed in training on new products, processes, and best practices.

What You’ll Do:

• Regularly schedules, coordinates and conducts agent training sessions on individual and regional basis
• Schedules, coordinates and conducts monthly internal meetings with staff to address agent touch points and new carrier updates
• Collects and communicates feedback from agent training sessions to appropriate department to drive improvements
• Responsible for improving overall agency production by not only training new agencies but also identifying/removing obstacles in current agency production
• Identify opportunities and conducts agency marketing visits with appointed agencies to stimulate higher production with on site training on multi-market solutions
• Assists with agency communications
• Completes quarterly carrier evaluations to include production levels and incentive recommendations
• Responsible for knowledge of all Carrier Markets and Products, Commission Structures, Appointment Requirements and Training

Must Haves:

• Bachelor’s degree or equivalent work experience
• 3+ years’ experience marketing P&C including marketing to Independent Agents
• Must have experience training and developing agency staff …