Account Manager, First Connect - US Remote in one of the following states: Texas, Florida or Illinois

Role: Account Manager, First Connect

Location: US Remote in one of the following states: Texas, Florida or Illinois 

Reports To: Director of Sales

About First Connect: 

First Connect Insurance Services LLC, a wholly-owned subsidiary of Hippo Insurance Group, provides thousands of independent agencies across the country with access to some of the nation's top insurance carriers and MGAs. The fast-growing insurtech platform allows small and medium-sized agencies to combine fully digital insurance products to meet each customer's unique coverage needs. With various products, including P & C, commercial lines, life, health, and cyber available, First Connect is committed to helping agents access the markets and technology necessary to grow their businesses. 

About You:

The Account Manager would be responsible for providing a seamless agency onboarding experience by providing training to agency personnel on appointed carrier products, First Connect portal and general underwriting guidelines. Goal of this position to increase agent knowledge & understanding and ultimately production with appointed carriers as well as expansion with other carriers. The Account Manager would also provide input and participate in gathering and creating reports relating to monthly production by carrier, market intelligence, market planning and communication of development of services and incentives to agents. Ability to meet in downtown Austin office quarterly for internal meetings may be required.

You are well-versed in the P&C insurance realm and have an in-depth knowledge of the industry as a whole. You are great at building long-term agency relationships and detailed in training on new products, processes, and best practices.

What You’ll Do:

  • Regularly schedules, coordinates and conducts agent training sessions on individual and regional basis
  • Schedules, coordinates and conducts monthly internal meetings with staff to address agent touch points and new carrier updates
  • Collects and communicates feedback from agent training sessions to appropriate department to drive improvements
  • Responsible for improving overall agency production by not only training new agencies but also identifying/removing obstacles in current agency production
  • Identify opportunities and conducts agency marketing visits with appointed agencies to stimulate higher production with on site training on multi-market solutions
  • Assists with agency communications
  • Completes quarterly carrier evaluations to include production levels and incentive recommendations
  • Responsible for knowledge of all Carrier Markets and Products, Commission Structures, Appointment Requirements and Training

Must Haves:

  • Bachelor’s degree or equivalent work experience
  • 3+ years’ experience marketing P&C including marketing to Independent Agents
  • Must have experience training and developing agency staff
  • Must demonstrate ability to problem solve and communicate well
  • Must be able to understand and review agency qualifications for appointment and make recommendations for appointment or dismissal
  • Experience selling and marketing to large territories P&C personal lines and Commercial products including homeowners, and personal auto is a plus
  • Must possess excellent written and oral communication and organizational skills including formal presentation skills before both small and large groups
  • Licenses and/or Certifications: TDI P&C license and CPCU and/or CIC designation desirable
  • Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Strong intellectual curiosity and a desire to help others solve problems
  • Flexible and willing to do what is needed to get great work done

Benefits and Perks: 

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: 

  • Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)  
  • Training and Career Growth - Training and internal career growth opportunities  
  • Flexible Time Off - You know when and how you should recharge 
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers  

The base plus commission pay range for this role is $70,000 - $107,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands. 

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Hippo CCPA


Job Profile


North America


United States


401(k) Retirement Plan Dental & Vision Plans Employee Assistance Program Flexible Spending Accounts Flexible time off Life Insurance Medical plans Parental leave Short & Long-Term Disability


Communication Marketing P&C Insurance Problem-solving Training

  • Assist with agency communications
  • Collect feedback for improvements
  • Complete carrier evaluations
  • Conduct agency marketing visits
  • Conduct agent training sessions
  • Coordinate monthly internal meetings
  • Identify obstacles in agency production

3+ years


Bachelor's degree


CIC CPCU TDI P&C license


Ability to meet in downtown Austin office quarterly


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