Account Coordinator - Tech Services - United States - Remote

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our Tech Services team as an Account Coordinator.  If you enjoy working in a fast-paced environment that is ever-changing, like building relationships, and working in a customer focused role, then this is the job for you!

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

What are you waiting for, APPLY TODAY and join the KBS Crew!
Job Overview

Salary Range: $40k - $47K (Based on Experience)

In this position you are responsible for providing effective customer services for assigned customers by using in-depth knowledge of company service products and programs.

The work schedule is a regular workday schedule working remotely.

As an Account Coordinator, the following duties and responsibilities will be a part of this opportunity, but are not limited to them:

• Complete call entry process including receiving information, input of case information, triage and case coordination.
• Updating Customer information and Vendor to Customer
• Maintain the Open Call Management Process including ETA Compliance and the “4 Day” SLA (Service Level Agreement) Compliance.
• Handle all Low to Mid-level Escalations; communicate all High-Level to Director of Accounts Operations.
• Handle all customer requests for specific reports and updates.

Requirements for our Subcontractor Compliance Coordinator:

• 2+ years customer service experience in a high-volume industry, service, trades, or dispatch …