Account Coordinator Team Lead

Job Description

SalesLabX is a people first organization, based in Austin, TX. Sure, our expertise is in marketing automation and optimization, but we care about creating meaningful connections, both with our client diversity and inclusion, charitable giving, and creating a fun and nurturing work environment for our team members. We invest in the growth and happiness of our team so that we can all rise collectively toward success! In fact, we were named one of Inc Magazine’s 2023 Best Places to Work, largely due to our thoughtful benefits and inclusive culture.

We're looking for individuals who share our vision of a creative and innovative workplace, where your skills and achievements can multiply at hyper-speed. As a Marketing Account Coordinator Team Lead, you'll be leading a team of Account Coordinators, as well as supporting a few personal accounts. As a key contact for both our clients  and internal teams, you will provide valuable suggestions and solutions internally and externally. We're looking for someone who is proactive, positive, and passionate about helping others. You'll also be expertly skilled in communication, offer stellar customer service, and have exceptional time, project, and team management skills.

As a team lead, you'll support your team and model how to build long-term relationships with clients and team members, develop awesome marketing strategies, and collaborate with our design, Salesforce, Pardot, and development teams to execute on client projects. If you're looking to grow professionally with a group of rad people that will lift you up and value you for your hard work...well, we encourage you to apply!

Responsibilities:
● Leads and supports a team of Account Coordinators
● Assists with training new AC team members
● Oversees process and guideline compliance and quality assurance within your team
● Coaches direct reports in managing client task requests and communicating clearly with internal teams
● Provides basic-level strategy consulting to clients, ensuring client goals are met
● Communicates clearly and timely with clients, adhering to best practices and training team members to do the same
● Manage client project boards and ensure timely completion of projects, coach direct reports in project management
● Maintains strong relationships with personal clients and supports relationship-building of direct reports’ clients
● Leads client check-in and strategy sessions independently, can support direct reports in their client sessions
● Leads newly assigned client onboarding calls for their accounts and their team members' accounts
● Manage client relations and tasks for direct reports in their absence
● Executes medium-level Pardot and Salesforce tasks and assists team members with questions
● Proficient knowledge of WordPress and Hootsui
● Researches tools and approaches in marketing and project management for team growth
● Collaborates with internal teams for task completion, and trains team members to successfully do the same
● Supports in leading internal team trainings and demos
● Suggest improvements to client service and experience to team lead
● Assists upper leadership with process improvement, development, and implementation

● Escalates critical client feedback, resolves mid-high level issues quickly and effectively, and provides guidance to team members
● Leads team huddles and assist ACs with task questions
● Reports to upper leadership on team metrics
● Evaluate and manages direct reports’ performance, set and manage goals for direct reports
● Lead 1:1s and performance review evaluation sessions for direct reports
● Attends leadership meetings and trainings
● Embodies and promotes SLX and RISE values

Requirements:
● Pardot Specialist Certified
● Pardot Consultant Certifiied
● Salesforce Admin Certified (encouraged but not required)
● 3+ years experience in account or project management
● 1+ years of leadership experience
● High-level of efficiency and accuracy (very detail-orientated) 
● Exceptional verbal, written, and interpersonal skills
● Excellent time management, project management, and organizational skills
● Adaptable and excited about fast growth
● Passionate about helping people
● Ability to take initiative and make things happen
● Ability to solve problems quickly and think strategically
● Experience with task management tools, such as Asana
Experience:
● Marketing: Minimum of 2 years (Required)
● Account or Project Management: Minimum of 3 years (Required)

Benefit

Our 2023 Best Places to Work assessment revealed that our organization shines in contrast to
other organizations our size when it comes to benefit offerings. You can find a list of
exciting benefits belo

● Medical, Dental, and Vision Insurance
● 401K Matching
● Charitable Donation Matching
● Home Office Workspace Stip
● Professional Development Stipend
● Employer-funded Certification Opportunity
● Student Loan Repayment Program
● Wellness Stipend
● Mental Health Therapy Stipend
● Unlimited Paid Time Off
    o Regular Team Events (such as Happy Hours)
    o 40 Hours Required time off
    o One Week End of Year Holiday
● Access to organization subscriptions
● Personal Care Travel Reimbursement

Job Type: Full-time
Salary: $65,000 - $76,500.00 per year
COVID-19 considerations: We are a fully remote organization at this time, though a hybrid
option will be considered/offered in the near future.