Account Analysis Platform Manager

Location:

Location: East Coast, highly preferred Cleveland

Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom and pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients’ banking experience to the next level.

The Account Analysis Product Manager is responsible for all aspects of the commercial core deposit billing experience including product planning and discovery, product profitability, CX development and strategic direction.  As a key contributor on the team, this individual will also work with other Product and Pricing Managers to drive forward initiatives and accelerate progress towards Key’s strategic initiatives by demonstrating product expertise, thought leadership, market support, client experience and partnering.  
 

ESSENTIAL JOB FUNCTIONS

• The Account Analysis Product Manager will be responsible for managing and improving the way KeyBank assesses service charges within the Commercial Bank (including the strategic application delivery and overall roadmap).
• Take a leadership role in the evolution and potential replacement of KeyBank’s account analysis system
• Enhance the billing experience to minimize fee leakage, and against the broader Payments roadmap, to improve the overall. onboarding and account servicing experience.
• Partner with technology and product development to enhance revenue capture for current products and define the strategy to support monetization of new products and services.
• Ensure customer billing remains in compliance with and supports new regulatory requirements and also evolving client requirements.
• Support Ad-hoc research and resolution of daily issues, data requests, reporting requirements, as well as regulatory requests.
• Partner with Key’s Pricing and Portfolio Management to develop fee assessment strategies to accelerate acquisition and improve retention.
• Lead cross functional teams to ensure timely delivery of product management projects.
• Enhance systematic reconciliation, better data for better control and efficiency.
• Keep abreast of industry trends, regulatory changes and buying behavior patterns.
• Deliver training internally and externally to convey an understanding of the products, their usage and functionality. 
• May serve as a Project Manager on product-related initiatives across various channels.
• Partner closely with Risk and Compliance partners to make sure initiatives align to Key’s moderate Risk profile

REQUIRED QUALIFICATIONS

• Bachelor’s degree required in Business (Accounting, Finance, Economics) ; MBA preferred.
• 3-5 years of operations, client resolution and or complaint management
• Strong analytical skills.  Excellent problem solving and quantitative skills.  
• A drive to create, dig into, and use data and insights to identify opportunities to improve speed, quality, efficiency, and customer experience
• Proficient in Excel; VLOOKUP’s, Pivot Tables, and ability to summarize large data sets into tables and digested, etc. 
• Strong internal and external communication skills.
• Must be able to create and conduct executive level presentations, present at industry venues, and interface with clients.
• Ability to work with all levels of Third Party provider stakeholders and contacts
• Dedicated to meeting the expectations of clients.
• Ability to identify inefficient processes, recommend solutions, and manage implementation.
• An ability to champion change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

PREFERRED QUALIFICATION

• Extensive knowledge of the HOGAN and RPM applications, with significant depth of knowledge for how analyzed and non-analyzed fees are assessed
• Account Analysis experience
• Project Management experience, with ability to manage issues/programs and conduct detailed analysis of varying complexity, solve problems and drive business goals
• Core Treasury product management or Operations experience preferred
• Intermediate liquidity product and/or cash management expertise
• Ability to identifying product gaps and representing client requirements to assist in prioritizing product development
• Experience synthesizing and analyzing complex information from a variety of sources and delivering it to various stakeholders to gain consensus in moving projects forward
• Proven ability to partner with internal and external stakeholders as well as maintain an entrepreneurial mindset. 
• Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan.
• Understanding of Commercial Banking deposit products and segment needs through demonstrated portfolio management experience.
• An ability to champion change, influence others, and foster teamwork.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000 to $95,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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