25-Mar-2025

1019739BR

Job Description

JOB SCOPE:
The Strategy and Operations Manager - Partnership Sales & Operations will drive high-priority initiatives, optimize business operations, and work with business development to establish new partnerships. This role requires experience in high-growth environments, business development, operational efficiency and scaling new programs.

JOB SUMMARY:
This role will work closely with cross-functional teams to ensure alignment between strategy, operations, and sales to develop new partnerships and drive strategic initiatives aimed at improving customer satisfaction, retention, and loyalty.

REPORTS TO:
Dir, Strategy & Operations

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Develops and implements outreach strategies to attract new partnerships and increase revenue from existing partners
• Collaborates with internal teams to develop customized solutions that enhance partner satisfaction and drive growth
• Conducts regular business reviews with partners to identify new opportunities, provide data driven recommendations to increase sales and identify areas for improvement
• Assists with development and execution of new partnership initiatives to drive revenue growth and expand business opportunities
• Partners with leadership to define and refine customer experience objectives and KPIs, determining the most critical metrics for measuring success and driving continuous improvement in customer interactions
• Identifies, designs, and executes process improvements, using judgment to streamline workflows and elevate the quality of customer interactions, ensuring alignment with strategic goals
• Leads cross-functional projects with full accountability for optimizing customer service and support processes, making strategic decisions on resource allocation, timelines, and problem-solving to ensure maximum impact and operational efficiency
• Analyzes customer feedback, survey data, and performance metrics, evaluating the effectiveness of customer experience initiatives and providing actionable insights and recommendations to leadership to drive informed decision-making and improvements
• Collaborates with multiple departments, driving the integration of customer experience strategies into broader business operations and guides these initiatives to ensure they align with organizational objectives and deliver tangible outcomes
• Takes leadership in driving the adoption of new technologies, tools, and processes, assessing emerging solutions and implementing those that significantly enhance the customer experience while aligning with long-term strategy
• Manages high-impact projects from inception to completion, autonomously defining goals, setting clear deliverables, and ensuring that milestones are met on time, within scope, and with optimal results
• Collaborates with customer service, technical teams, and stakeholders to ensure processes are fully aligned, continuously optimized, and executed seamlessly, addressing any roadblocks and making adjustments as necessary to ensure project success
• Champions a culture of innovation and efficiency, taking initiative to regularly review processes, solicit feedback, and recommend new tools, technologies, or methodologies that will enhance service delivery and customer satisfaction

• Bachelor's Degree
• 5-10 years of related experience
• 16 years of age or older

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 5+ years of experience in business strategy, operations, or partnerships, preferably in a high-growth environment
• Experience in market expansion, business development, or strategic growth initiatives a plus
• Strong project management skills, with a proven track record of leading cross-functional initiatives
• Excellent communication and collaboration skills, with the ability to influence and drive change across teams
• Proficiency in Microsoft Excel, Google Sheets, or other data analysis tools; experience with project management software (e.g., Asana, Trello) is a plus
• Self-motivated, results-oriented, and comfortable working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills with a focus on driving measurable improvements

Years Experience

5 - 10 Years Experience

Travel Requirements

None

Country

United States

Work-In City

Remote

Work-In State

Remote

Work-In Postal Code

Remote

Business

Sears Home Services - In Home

Job Function

Operations

Employment Category

Regular, Full-time

Compensation Range

$130K - $135K

Additional Compensation Explanation

N/A

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Corporate

Company Brand

Sears Home Services

Location City

HOFFMAN ESTATES