988 Quality Assurance Coordinator

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

Job Description:

SUMMARY OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will monitor live interactions and provide audits for electronic crisis interactions. This position will also facilitate staff debriefings where emergency services were dispatched and review all imminent risk cases within 72 hours.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides quality assurance measures to include call/chat/text audits and silent monitoring of all Crisis Specialist staff.
• Reviews all emergency service interactions within 72 hours and facilitates staff debriefings on high-risk interactions.
• Identifies and implements continuous quality improvement projects in clinical performance.
• Develops and implements an audit process ensuring compliance across various functions..
• Assists in planning staff meetings, staff trainings, and staff development functions based on QA and national trends.
• Participates in development and maintainance of training course content to ensure clinical best practice.
• Assists in orientation, operational and clinical training of new staff.
• Answers crisis contacts via the call/chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training and team meetings.
• Assist in administrative tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

QUALIFICATIONS

Education Level

Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field is required. Master's degree preferred.

Years of Experience

Five years of related crisis experience is required; Two years as a trainer in crisis intervention is preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Entry Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.