988 Crisis Intervention Specialist

Position Title: 988 Crisis Intervention Specialist (Part-time, Swing shift)

Reports to: 988 Clinical Supervisor

Pay rate: $27.06/hour + $2/hr. GY shift differential

Location: Fully remote

Union Representation: Represented by OPEIU

Schedule:  Mid Shift 12 PM-8 PM. 3 days/week

POSITION SUMMARY: The Crisis Intervention Specialist provides feedback and debriefing following call, chat or text contacts, and provides accurate, timely reviews of documentation and screening guides. The CIS participates in program meetings, complete 988 Suicide and Crisis Lifeline and organizational training as required.

JOB DUTIES:

988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT

• Complete Crisis Connections and 988 Suicide and Crisis Line designated training to respond appropriately to 988 contacts via phone, chat or text.
• Complete documentation pertaining to 988 contacts in a timely manner.
• Maintain required contact records and honor contractual reporting requirements.
• Provide clinical guidance to Crisis Specialists as they respond to 988 contacts via phone, chat or text.
• Trained to assist in the prevention and shortening of wait times by being ready in the queue to perform Crisis Specialist role as appropriate due to staffing and contact volume.
• Partners closely with Crisis Services Clinicians to ensure appropriate clinical interventions and linkages are implemented for high acuity contacts.

PHONE SUPPORT RESPONSIBILITIES AS ASSIGNED

Provides effective support of 988 Crisis Specialists by assisting in the management of 988 contacts via phone, chat or text including:

• Assessment of emergent and non-emergent 988 contacts.
• Developing and implementing appropriate interventions with contacts.
• Timely resolution of 988 contacts.
• Provides adequate monitoring of contacts.
• Provides effective feedback and/or debriefing following calls, chats or texts for support or constructive coaching as needed.
• Provides support in new staff learning contact management skills and relevant program and organization policies and procedures.
• Assists Crisis Specialists in adhering to 988 Suicide and Crisis Line contractual requirements.

SERVICE DELIVERY

• Demonstrates knowledge of King County mental health system.
• Demonstrates knowledge of Crisis Connections resources:
• Competent use of Resource database.
• Competent use of contact management systems.
• Competent use of clinical documentation systems.
• Demonstrates knowledge of remote contact team protocol and procedure by:
• Maintaining accurate clinical logs and screening guides.
• Performing linkages in an accurate and timely manner.
• Provides adequate consultation to professionals and non-professionals.
• Maintains appropriate professionalism in dealing with Crisis Specialists, consumers, and professionals.
• Timely completion of Case Reviews as assigned; notifies Supervisors of need for Case Plans.
• Makes appropriate use of Supervisor.
• Participates in Crisis Specialists job shadowing and …