988 Crisis Counselor - Remote

988 Crisis Counselor (Olympic Suicide Prevention Center)

This is a fully remote position. The schedule is Tuesday through Saturday 2:30pm-10:30pm PST, totaling 40 hours a week.

This role requires a three-week 40-hour per week training at the start of employment. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

Our work schedules are subject to change as necessary to meet the Agency’s and its client's needs. Reasonable notice is provided to facilitate personal planning.

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.  

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.  

Summary

As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties

• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to help seekers as appropriate.
• Maintains accurate and detailed contact reports. Documentation must be completed in real time.
• Mentors volunteers during their training process and provides on-going mentorship
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Possess a high school Diploma or equivalent.
• Be 18 years of …