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9-1-1 Data Analyst - US Remote

Colorado, US Offsite

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.


Department Overview

911 Datamaster, a subsidiary of Motorola Solutions, has for the past 20+ years been in the business of providing software solutions for 911 call routing and the management of 911 data for call routing.


Job Description

Data Services maintains all data related to 9-1-1 ALI and LDB databases.

  • Facilitating operational error and discrepancy scenario resolution relating to service order input, 9-1-1 database management and emergency call response
  • Identify data inconsistencies and conflicts in address data sets
  • Work towards aggressive timelines to maximize data accuracy
  • Complex data analysis to initiate, define and manage database migration efforts
  • Fielding customer and user feedback relative to workflow and software use
  • Efficiently managing external relationships with telecommunication service providers and other stakeholders
  • Collaborating with internal staff to augment and maintain high levels of service quality and data integrity
  • Promoting a value adding partnership between 911DM and hosted agencies
  • Other duties as assigned

Qualifications:

  • Experience in the Public Safety industry preferred ideally in 9-1-1 service order processing.
  • Ability to understand and follow complex oral and written instructions, and perform accurate work in a timely manner
  • Ability to utilize application software (e.g., Excel) to perform analyses, generate reports, sort and categorize data
  • Exhibit strong verbal and written communication skills.
  • Ability to organize, prioritize and meet deadlines
  • Ability to manage multiple tasks and function as part of a team
  • Demonstrate a high degree of initiative, detail-oriented and sound judgement
  • Exhibit strong problem-solving skills and data input accurately at a reasonable rate of speed
  • Ability to work in an office environment and adhere to company policies and procedures
  • Salary range - $43,400 - $54,000

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