1907 - Apprenticeships Support Officer

Number of jobs available   8 Region(s)   Scotland City/Town   Various Office Location   Mobile Departmental Grade   Specialist Contributor.SC1 Post Type   Fixed Term Length of post  

1 year(s) 0 month(s)

Working Pattern   Full Time Salary   £31,500 - £38,500 Benefits/Allowances   Car Allowance Details  

Job Role: Apprenticeships Support Officer

Location: Mobile throughout Scotland - this is a fully remote role

Salary: £31,500 - £38,500 + Car Allowance

Grade: SC1

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population, and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society. 

Role Purpose:

Role will be required to support Apprenticeship Teams throughout Scotland including reviewing and managing the progression of apprentices, learner Health and Safety and wellbeing, in compliance with relevant funding requirements. The role will also be required to support the ad hoc projects as required including recruitment of apprentices and working with data / information systems

Role Accountabilities:

Promotion and Recruitment of Apprentices:

Support the recruitment of apprentices to meet the requirements of the area business plan, including:

• Through promotion of Apprenticeship offer work with employers to generate and fill vacancies
• Work with employers, colleges and other agencies to increase the number of suitable applicants

To ensure apprentices are signed up in accordance with contractual requirements, including:

• Pre checks to ensure employer understands their responsibilities, has scope of work to support completion of apprenticeship and complete workplace health and safety vetting Undertake Initial Assessment, accurate completion of all sign-up and paperwork and induction of new apprentices
• Assignment of provider placement and accommodation where required through portal.

Retaining Apprentices

Take all possible steps to retain and progress learner on programme to attain the highest level of achievement possible, including:

• Conduct regular quality progress reviews
• Regular contact and engagement with college on apprentice progress and report back to ADM / relevant colleagues
• Manage and monitor progress of the learners throughout apprenticeship cycle, agreeing corrective action plan where required.
• Progress learners to the next level of apprenticeship where appropriate and available
• Timely and accurate submission of paperwork for leavers who leave without achievement
• Recording and escalation of safeguarding incidents and following procedures as per policy
• Identify, record and escalate any additional learning support needs and at-risk learners, where appropriate.

Achievement

Monitor and record milestones towards achievement for all elements of framework and follow through to completion including:

• Progress reviews and college achievement tracking and portfolio progress
• Support each employer with the mentoring of apprentices and monitoring of training progress, barriers and support needs.
• Provide regular updates to employers around learner progress
• Liaise with trainee, employer and provider where required to support skills test readiness
• Celebrate success by ensuring learner are nominated for awards and competitions

Customer Excellence

• Communicate with employers on wide range of issues including selling benefits of CITB Apprenticeships, progress reviews, agreeing action plans and escalate as required related support for apprentices, disciplinary, grievance, safeguarding issues and grants issues.
• Effectively dealing with initial internal and external complaints or escalating where necessary in a timely manner
• Where required, encourage companies to participate in CITB products in addition to apprenticeships.
• Conduct all dealings with internal and external stakeholders in a professional manner

Information and Data

Work with internal information systems to ensure accurate data entry and reporting including:

• Adding apprentice details to booking systems, LMS and tracking sheets
• Supporting data reporting and analysis to meet contractual and area performance expectations

Knowledge Skills & Experience

Essential

• Presentation skills and experience in delivering briefing sessions (essential).
• Well-developed communication and interpersonal skills with ability to Influence, challenge and to manage conflict and difficult situations. (essential)
• Understand Management Information Systems to be able to demonstrate and monitor progression towards achievement targets. (essential)
• MS office skills packages, using technology such as laptops and tablets. (essential)

• Knowledge and experience in learner safeguarding and wellbeing (essential)

• Experience in being responsible for own workload, diary management and working independently to tight schedules (essential).
• Maths and English qualification Level 2
• Recognised Health & Safety Qualifications (i.e. SSSTS in line with contractual requirements) or willingness to complete on starting

Desirable:

• Working knowledge/experience in Government Work Based Learning requirements and related inspection requirements (desirable).
• Training or teaching qualification or a willingness to undertake a qualification (Teaching, training & assessing learning L3)

Special Conditions/Other Requirements:

• This role is a mobile role, with no office base, and may involve significant daily travel
• Full UK Driving Licence is essential
• This role requires a flexible approach to working patterns and may involve occasional overnight stays
• This role requires an enhanced DBS/PVG for child workforce and children’s barred list check

Benefits:

• 33 days holiday per year (Including bank holidays)
• Flexible benefits including childcare vouchers, cycle to work and insurance
• Pension scheme
• Employee discounts
• Long service awards
• CITB recognition scheme
• Employee assistance programme

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and a Protecting Vulnerable Groups Certificate (PVG) will be requested in the event of a successful application to this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Job description   Apprenticeship Support Officer.doc – 165KB Opens in a new window
Converted File Apprenticeship Support Officer.pdf – 148KB Opens in a new window Contact and additional information   For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364. Closing Date:  

09/12/2024, 23:55 hours

1st Interview dates   TBC Find out about our Behavioural competency framework and CITB's values. Apply