1906 - Operational Development & Improvement Coordinator

Number of jobs available   2 Region(s)   Scotland City/Town   Various Office Location   Mobile Departmental Grade   Specialist Contributor.SC2 Post Type   Permanent Working Pattern   Full Time Salary   £36,000 - £44,000 Benefits/Allowances   Car Allowance Details  

Job Role: Operational Development & Improvement Coordinator

Location: Mobile throughout Scotland - this is a fully remote role

Salary: £36,000 - £44,000 + Car Allowance

Grade: SC2

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population, and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society. 

Role Purpose:

We aim to give learners the best possible learning experience and opportunity to succeed.

This role is responsible for the development and improvement of our end-to-end learner journey and the associated operating policies, procedures and practices through staff development and supporting the review of existing procedures and practices to identify areas for improvement and introduction of new processes where identified

This role is responsible for the design, implementation and delivery of a comprehensive programme of learning and development for all operational colleagues to ensure policies, procedures and practices are fully and effectively implemented, reducing incidents of non-compliance and improving the overall learner experience.

Role Accountabilities:

• Ownership of the end-to end learner journey, ensuring that key processes, policies and working practices are fit for purpose and support effective and efficient operational delivery. Identify opportunities to improve the end-to-end learner journey to improve our operational effectiveness and impact and enhance the learner experience
• Support with the development and maintenance of the Operations Manual – ensuring it accurately reflects the entire end-to-end learner journey, associated policies, key processes and working practices
• Develop and document key operational processes, and working practices across the business, working with other senior managers. Design and implement training and development activities to ensure colleagues understand the operational practices and are always fully compliant with them.
• Engagement of the wider teams to analyse, improve, and adapt existing processes and workflows for effective operational delivery and to ensure they are fit for purpose, and fully compliant with contractual requirements.
• Lead on the design, development and implementation of resources and training aligning to agreed strategies, policies and practices to support the introduction of new learner development initiatives to ensure they are fully embedded in working practices, e.g. Metaskills
• Using the Operations Calendar responsible for the design, development, maintenance and effective implementation of new/refreshed business processes and working instructions, as well as learner and employer resources e.g., apprentice induction, mentor handbook.
• Support the development of plans and projects that will address areas for improvement.
• Work with the operational managers and other senior managers to review and improve ways of working, agreeing colleague development.
• Personally support and coach others to ensure they have a full understanding of the end-to-end learner journey and how they contribute to its effective delivery and lead others to deliver the high standards we have set for ourselves.
• Lead on the day to day join up with the quality improvement team in Scotland to ensure that new processes, or any new training reflects the findings of ongoing quality monitoring.
• Support the effective induction of all new operational delivery colleagues – ensuring they fully understand our standards, our ways of working, and SDS contractual requirements. Link in with L&D team where appropriate.

Training and delivery

 In conjunction with quality team and senior managers:

• Support the design and development of resources to support operational colleagues and ensuring processes map effectively across relevant teams.
• Conduct TNA and work with teams to support planning and delivery of development sessions.
• Support the design, development and implementation of, plans and activities to support English and mathematics for apprentices.
• Develop training support resources in line with SDS quality and compliance requirements e.g. introduction of metaskills
• Create processes to track learning and development progress and achievements. Where appropriate, linking in with the L&D team

General:

• Develop and deliver regular communication across the organisation on development to support improved operational delivery

Knowledge Skills & Experience

Essential:

• Experience of designing and delivery bespoke training to a range of key stakeholders
• Experience of working with, or strong understanding of additional learning support
• Experience of apprenticeship delivery
• Coaching and/or mentoring qualification
• Ability to identify areas for development through observation skills and data analysis

Significant experience of:

• Developing and leading strategy while in an operational environment
• Coaching and motivating teams, identifying and supporting development pathways for the team
• Due to the travel requirement of this role, the post holder must hold a full UK Driving Licence. National travel is required.

Desirable:

• Experience of continuous improvement methodologies
• Previous experience with a private training provider is advantageous

• Knowledge of learning support relating to funding requirements

Special Conditions/Other Requirements:

• Full UK driving licence to enable extensive travel across Scotland
• Willing and able to work non-standard hours as and when necessary
• Overnight stays – expected to visit each college delivery partners on a regular basis and to support operational teams
• PVG level 4 check required

Benefits:

• 33 days holiday per year (Including bank holidays)
• Flexible benefits including childcare vouchers, cycle to work and insurance
• Pension scheme
• Employee discounts
• Long service awards
• CITB recognition scheme
• Employee assistance programme

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and a Protecting Vulnerable Groups Certificate (PVG) will be requested in the event of a successful application to this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Job description   Operational Development Improvement Coordinator.docx – 113KB Opens in a new window
Converted File Operational Development Improvement Coordinator.docx.pdf – 107KB Opens in a new window Contact and additional information   For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364. Required Qualification   • Coaching and/or mentoring qualification Closing Date:  

09/12/2024, 23:55 hours

1st Interview dates   TBC Find out about our Behavioural competency framework and CITB's values. Apply