Sr Account Manager

Hi, I'm Nat, VP of Customer Experience. We're looking for a Sr Account Manager to join our Americas team.

As a Senior Account Manager at Customer.io, you will be the fully qualified, experienced professional in our account management team, responsible for nurturing client relationships, driving revenue growth, and providing innovative solutions to meet client needs. Drawing upon your comprehensive understanding of the B2B SaaS space, you will assess and resolve a wide range of issues, using sophisticated analytical techniques to identify root causes and devise effective solutions.

This is a growing team that is taking on new areas of responsibility, and we are looking for a senior and experienced individual contributor to help us navigate change and build foundations that will set us up for success now, and in the future.

Responsibilities:

• Exceptional Client Relationship Management: Serve as the primary liaison for high-potential accounts, employing advanced negotiation and communication skills and a deep understanding of client needs to foster lasting partnerships.
• Revenue Optimization: Utilize advanced analytical techniques to identify opportunities for revenue growth, including upselling, cross-selling, and expansion strategies tailored to each client's unique requirements.
• Strategic Account Planning: Work directly with Leadership on the development and execution of comprehensive account strategies, leveraging your expertise to maximize client satisfaction, retention, and revenue generation.
• Sophisticated Account Health Monitoring: Be a senior voice for the team as you work alongside the CSMs to implement monitoring and analysis of account health, proactively identifying areas for optimization and implementing creative solutions.
• Exceptional Customer Support: Provide high-level support to clients, resolving complex issues and escalations efficiently and professionally to ensure a superior customer experience.
• Industry Leadership: Stay at the forefront of industry trends and market developments, leveraging your expertise to drive innovation and maintain Customer.io's competitive edge.

Qualifications:

• Minimum of 5 years of experience in account management, sales, or related roles within the SaaS industry.
• Expert Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex ideas persuasively and adapt communication style to diverse audiences.
• Analytical Prowess: Demonstrated ability to analyze data, assess trends, and develop sophisticated strategies to drive business outcomes and achieve revenue targets.
• Results-driven: Proven track record of exceeding targets and delivering exceptional customer experiences in a fast-paced, dynamic environment.
• Networking and Influence: Ability to cultivate relationships with senior internal …