Workplace Absence & Accommodations Specialist

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Workplace Absence & Accommodations Program Manager, the Workplace Absence & Accommodations Specialist will review and process documentation related to leave and accommodation requests. This is a full time position that is fully remote.

What you’ll be doing: 

• Review, verify, and process documentation related to leave and accommodation requests, ensuring accuracy and compliance.
• Identify trends related to documentation completion and provide feedback and guidance to the provider team to improve member satisfaction and LOA process outcomes.
• Collaborate with internal teams such as Medical Records, Clinical Quality, and Provider Operations to offer guidance and resolve complex issues efficiently.
• Maintain accurate and up-to-date records in multiple systems and platforms, ensuring compliance with privacy and confidentiality requirements.
• Use effective written skills to complete professional documentation and to interact with stakeholders via email and electronic communications.
• Promote effective care by coordinating closely with Spring Health Care Support and Provider Operations team.

What success looks like in this role: 

• Completion of support tickets within identified timeframes.
• Customer/Member Satisfaction survey results related …