Wholesaler Services Support Representative

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

The primary responsibility of a Wholesaler Services Representative is to support internal and external wholesalers with inquiries concerning newly submitted business, as well as discuss and explain existing annuity business across all distribution channels and products. Wholesaler Services also provides pro-active and follow up outbound calls with wholesalers and/or advisors. An associate in this position is expected to utilize various resources to assess a situation and determine an appropriate course of action.

Responsibilities

• Over the top customer service.
• Answers incoming phone calls regarding annuity products from wholesalers and advisors. Discusses all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
• Demonstrates consistent proactive communication with internal and external customers and partners.
• Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information.
• Responds promptly and calmly to changing events and new situations.
• Maintains and builds a rapport and working relationship with wholesalers and advisors.
• Cross-trains across franchises in New Business and Existing Business in order to load balance inbound calls.
• Performs other duties as required.

Business and analytical problem-solving skills

• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment:

• This position is remote and available within the USA.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability …