VP, Client Services

About Cleerly

We’re Cleerly – a healthcare company based in Denver, Colorado and New York, New York that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which will enable rapid growth and continued support of our mission. 

Cleerly is creating a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. 

About the Opportunity

The Vice President of Client Services will play a critical role in overseeing our Implementation, Client Support, Patient Care Coordination, and Customer Service teams. This position is responsible for ensuring a seamless client experience, driving improvements through feedback mechanisms such as the Net Promoter Score (NPS), and championing the voice of the customer across all relevant functions. Additionally, the VP of Client Services will be responsible for developing and executing strategic plans to build and enhance these functions in alignment with company objectives and strategic initiatives.

Responsibilities

• Leadership & Management:
• Create and implement a world-class, highly effective and highly engaging Client Services strategy that aligns with business objectives and commercial goals to enable growth, customer satisfaction, and client loyalty.
• Lead and manage the Implementation, Client Support, Patient Care Coordination, and Customer Service teams.
• Develop and execute strategic plans to enhance client satisfaction and service delivery.
• Foster a culture of excellence, continuous improvement, and accountability within the teams.
• Strategy & Development:
• Develop and execute a strategic vision for each function, outlining current state and future direction.
• Align team goals with company objectives and strategic initiatives.
• Identify opportunities for growth and improvement within each function to support overall business goals.
• Voice of the Customer:
• Act as an advocate for the voice of the customer within the organization.
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