Vice President, Customer Happiness - United States - Remote

ABOUT US:

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.

THE ROLE:

We are seeking a dynamic and strategic leader to join our organization as the Vice President of Customer Happiness. In this role, you will be responsible for creating and executing a comprehensive customer happiness strategy that drives customer satisfaction, loyalty and advocacy.

Your primary focus will be on enhancing the overall customer experience and ensuring our customers receive exceptional support, service, and care. You will lead a team dedicated to providing outstanding customer service across all touchpoints, leveraging technology, analytics, and customer insights to continuously improve our customer experience, engender customer loyalty, and unlock our first party data within our Marketing organization to drive growth.

KEY ACCOUNTABILITIES:

Develop and Execute Customer Happiness Strategy: …