UX Designer - Columbia, Maryland, United States

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that influence people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology improve marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

We are looking for an experienced UX researcher to join our team. You will help define the future of our clients' products. You will reveal what our users need from our products by conducting research, working with teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.

Responsibilities

• You will perform usability studies, ask questions, gather and analyze data, and use a diverse set of UX research tools to conduct primary and secondary user research.
• You will conduct and evaluate quantitative and qualitative research.
• You will perform market and ethnographic research.
• You will implement user research strategies and methodologies.
• You will advocate research findings to diverse audiences through written and oral presentations.
• You will report …