(US) Project Manager, National
Remote, USA
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PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realātime patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadaās Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, youāll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
(This is a remote opportunity for someone based in North America)
Position Summary:Reporting to the Manager, Professional Services, the Project Manager works with client on areas impacting change management and operational aspects of the implementation process. Partnering with the Project Manager, the Project Manager, Enterprise will be the liaison for enterprise customers on those areas requiring additional internal PointClickCare process discussions outside the standard implementation. The Project Manager, Enterprise may work with other Project Manager, Enterprise on the same project and span many projects within the practice.Ā Key ResponsibilitiesCustomer LiaisonĀ· Cultivate a āTrusted Advisorā relationship with the customersā project team and the implementation project team.Ā· Act as an escalation to customersā management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite. Ā· Support the customersā project team and internal PCC resources on product areasĀ· Project SupportĀ· Develop a thorough understanding of the customers' strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologiesĀ· Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives.Ā· Anticipate and communicate customer needs to the implementation ā¦
(This is a remote opportunity for someone based in North America)
Position Summary:Reporting to the Manager, Professional Services, the Project Manager works with client on areas impacting change management and operational aspects of the implementation process. Partnering with the Project Manager, the Project Manager, Enterprise will be the liaison for enterprise customers on those areas requiring additional internal PointClickCare process discussions outside the standard implementation. The Project Manager, Enterprise may work with other Project Manager, Enterprise on the same project and span many projects within the practice.Ā Key ResponsibilitiesCustomer LiaisonĀ· Cultivate a āTrusted Advisorā relationship with the customersā project team and the implementation project team.Ā· Act as an escalation to customersā management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite. Ā· Support the customersā project team and internal PCC resources on product areasĀ· Project SupportĀ· Develop a thorough understanding of the customers' strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologiesĀ· Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives.Ā· Anticipate and communicate customer needs to the implementation ā¦
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Must be based in North America
Benefits/PerksBenefits Bonus Career growth Meaningful work Remote work Total Rewards package Vibrant culture
Tasks- Communicate customer needs
- Customer liaison
- Escalate issues
- Manage expectations
- Monitor performance
- Project Support
Analytical Change Management Collaboration Communication Customer Liaison EHR Healthcare Healthcare Technology Implementation Leadership Long Term Care Organizational Pharmacy Presentation Privacy Problem-solving Project Management Relationship building SaaS Stakeholder management
Experience3 years
EducationBusiness Healthcare IT Technology
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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