Telecommunication Expense Program Manager - IT

Delivering results that matter by providing best in class support services.

Telecommunication Expense Program Manager - IT

Arizona Strategic Enterprise Technology (ASET)

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Avenue, Suite 302, Phoenix AZ 85007

Salary: $85,000.00 to $90,000.00 (DOE)

Grade: 29

The Arizona Department of Administration (ADOA), Arizona Strategic Enterprise Technology (ASET) division, is seeking an experienced and dynamic "Telecommunication Expense Program Manager - IT" to join our Enterprise Infrastructure and Communications team. In this pivotal role, you will manage several of the State's critical managed services contracts, including Telecommunications Expense Management and AZNET. You’ll leverage your expertise to conduct in-depth audits, perform comprehensive data analytics, oversee accounts receivable (AR) and accounts payable (AP), and deliver exceptional customer support, resolving billing and outstanding contract issues with precision. This is a unique opportunity to make a significant impact on the efficiency and success of state operations!

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Perform on-going assessment and analysis of the AZNet and TEM program projects using repeatable standards and practices where applicable, but may require defining new approaches. Ensuring all agreed upon service levels and customer requirements are being met. Proactively and routinely identify, mitigate, and report program risks
• Perform on-going invoice approvals, assessment, audits and analysis of cost and benefits of existing TEM billing infrastructure and identify and recommend implementation of creative solutions to ensure accurate and timely billing
• Agency relationship - Communicate with multiple stakeholders, each with different reporting needs and or requirements, scheduling weekly, monthly and quarterly meetings maintaining a high level of organization and prioritization skills
• Responds promptly to customers needs: taking a customer-centric approach to problem solving, solicits customers feedback to improve service and responding to service and assistance requests

Knowledge of

• Theoretical and practical aspects of Telephone and Carrier Broadband services and expenses
• Organization's methodologies and tools
• Organization's policies and procedures
• Microsoft Excel and or Google Sheets
• Telecommunication Expense Management

Skills in:

• Reporting on findings and making recommendations for improvements on needed system performance tuning
• Analytical and creative problem-solving
• Listening, interpersonal, written, and oral communication
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Advanced program management

Ability to:

• Be highly self-motivated and directed
• Exercise independent judgment and take action on it
• Be logical and efficient, with keen attention to detail
• Prioritize and execute tasks while under pressure
• Document processes and templates in a clear, consistent, and unambiguous manner
• Develop and write technical documentation
• Effectively articulate the relationship of the program(s) to other work units/programs
  

• Bachelor’s degree plus 10 or more years of experience in project coordination, project management and program management (or equivalent experience)

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer
• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance