Technical Success Manager, Growth

We are looking for an exceptional Senior Growth Technical Success Manager, to join the Customer Success Team who will lead the success and growth of our largest segment of customers. This role is a perfect role for someone with technical expertise and strategic thinking who can leverage their critical thinking skills to help customers solve problems, accelerate customer value, and contribute to finding new ways to drive CircleCI adoption through scalable efforts! 

This person has strong technical proficiency, loves talking to customers, and has a strategic mindset on the approach to apply value acceleration at scale. They will join a team of Growth Technical Success Managers who are responsible for the entire growth segment of customers ranging in industries and deployment types with strategic, focused efforts on developing a deep understanding of the segment's unique business challenges and ensuring their investment in our products is providing relevant business impact for them.

About Customer Success at CircleCI

Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform, and identifying ways we can help a customer solve business problems. You'll nurture and grow our portfolio of clients and act as a trusted advisor and ambassador for CircleCI.

In terms of growth, we truly believe in the continued development of each new hire. In joining this team, you’ll take part in a community that believes in development and promotion from within and as a rapidly growing business, there are a lot of opportunities for progression.

What You'll Do:

As a Senior Growth Technical Success Manager at CircleCI, you will play a pivotal role in leading the success and expansion of our key customer segment. Your responsibilities will include:

• Strategic Customer Management: Employing a strategic approach towards growth customers by overseeing the higher risk tasks like churn mitigation and providing top-tier technical support.

• Optimization Strategies: Delving deep into customer usage of CircleCI to offer optimization insights and best practices, enabling customers to maximize the value they derive from our platform.

• Collaborative Marketing: Working closely with the customer marketing team to provide insights for digital programs that enhance customer retention and drive growth.

• Value Acceleration: Facilitating value delivery, support, and outcomes for our annual customers through …